Khasia Kennebrew
Richmond,VA
Summary
Compassionate medical professional with a solid foundation in the hospitality industry and expertise in wound care and IV administration. Demonstrates effective problem-solving and decision-making skills under pressure, ensuring quality patient care. Actively pursuing EMT certification to enhance contributions to healthcare teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Graduate Hotel
Richmond, Virginia
11.2025 - Current
- Greeted guests warmly, facilitating seamless check-in and check-out experiences.
- Assisted guests with inquiries, delivering comprehensive information about hotel services and local attractions to enhance their stay.
- Managed room assignments while coordinating with housekeeping to ensure prompt room readiness for incoming guests.
Patient Care Tech
Bon Secure St Mary's Hospital
05.2024 - 07.2025
- Provided vital signs and assisted nursing staff with patient care.
- Assisted incontinent patients with mobility and addressed overall needs during hospitalization.
- Acquired BLS certification and completed IV insertion training.
- Coordinated patient transfers between bed, wheelchair, and stretcher to ensure safety and comfort.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted EKGs, phlebotomy, and laboratory tests to support patient diagnosis and treatment.
Front Desk Agent
Hilton (HRI Properties)
08.2023 - 09.2024
- Delivered exceptional customer service while adhering to company policies to foster positive guest relationships.
- Streamlined check-in and check-out processes to enhance guest satisfaction and reduce wait times.
- Responded to guest questions and concerns to enhance their experience.
- Processed reservations and modifications using property management systems to ensure accurate bookings.
Front Desk Agent / Night Auditor
Marriott International
05.2022 - 07.2023
- Managed reservations through Marriott's property management system to ensure accurate booking and guest satisfaction
- Processed payments and maintained accurate cash drawer records, ensuring financial accountability
- Provided essential paperwork and invoices to designated team members.
- Conducted detailed audits of financial statements and compliance documents to identify discrepancies and ensure regulatory adherence
- Prepared audit reports outlining findings and recommendations for improvements.
Education
Certified Medical Assistant Training Program -
Community College Workforce Alliance (CCWA)
VA03-2026
GED -
Richmond Alternative School
Richmond, VA01-2022
Skills
- Guest Services
- Customer Service
- Front desk operations
- Operational Oversight
- Shift Management
- Cash Handling
- Health Services Support
- Health Monitoring
- E-Commerce
- Microsoft Office Experience
- Administrative skills
- Accounting
- Typing
- Conflict management
- Communication
Certification
Certified Clinical Medical Assistant
BLS Certification
- Certified to provide life saving measures such as CPR
Timeline
Guest Service Agent
Graduate Hotel
11.2025 - Current
Patient Care Tech
Bon Secure St Mary's Hospital
05.2024 - 07.2025
Front Desk Agent
Hilton (HRI Properties)
08.2023 - 09.2024
Front Desk Agent / Night Auditor
Marriott International
05.2022 - 07.2023
Certified Medical Assistant Training Program -
Community College Workforce Alliance (CCWA)
GED -
Richmond Alternative School