Frances G Cruz
San Bernardino ,CA
Summary
Dynamic and empathetic professional with a proven track record at Kaiser Permanente Hospital Foundation, excelling in critical thinking and bilingual communication. Demonstrated ability to enhance customer service and streamline operations, mentoring new staff and ensuring food safety compliance. Skilled in cash handling and fostering a culture of continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Pharmacy Assistant
Kaiser Permanente Hospital Foundation
Fontana, CA
02.2013 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
Dietary Aide
Kaiser Permanente Hospital Foundation
Fontana, CA
02.2008 - 01.2013
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Associate of Arts - Biological And Physical Sciences
San Bernardino Valley College
San Bernardino, CA05.2025
Associate of Arts - Social And Behavorial Sciences
San Bernardino Valley College
San Bernardino, CA05.2025
Skills
- Cash Handling
- Strong vocabulary skills
- Decision-Making
- Critical Thinking
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Additional Information
Skills in Word and Excel
Future goals
I am currently enrolled in school part-time finishing my prerequisites for Pharmacy school. I should be done in about a year and will be applying to become a pharmacist and continue my work at Kaiser Permanente.
Timeline
Pharmacy Assistant
Kaiser Permanente Hospital Foundation
02.2013 - Current
Dietary Aide
Kaiser Permanente Hospital Foundation
02.2008 - 01.2013
Associate of Arts - Biological And Physical Sciences
San Bernardino Valley College
Associate of Arts - Social And Behavorial Sciences
San Bernardino Valley College