Franceska Duceska
Frisco,TX
Summary
Motivated Team Member committed to contributing to business success. Dynamic and empathetic professional with a proven track record in tutoring and shift leadership at SomiSomi Soft Serve & Taiyaki. Excelled in providing exceptional customer service, homework assistance, and enhancing performance through effective training and motivation. Demonstrated strong problem-solving skills and collaboration, significantly improving student and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead
SomiSomi Soft Serve & Taiyaki
04.2023 - 10.2023
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory to keep location well stocked with necessary supplies.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Host
Love Sushi
06.2024 - 07.2024
- Summer Job
- Took reservations and to-go orders
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Tutor
08.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Memorial High School Me
12300 Frisco St, Frisco, TX 7503305-2025
Skills
- Patience and Empathy
- Problem-solving skills
- Homework Assistance
- Collaboration and Teamwork
- Customer service focus
- Employee Training
- Guest service
- Staff Motivation
Timeline
Tutor
08.2024 - Current
Host
Love Sushi
06.2024 - 07.2024
Shift Lead
SomiSomi Soft Serve & Taiyaki
04.2023 - 10.2023
Memorial High School Me
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