Summary
Overview
Work History
Education
Skills
Timeline
Generic

Franceska Duceska

Frisco,TX

Summary

Motivated Team Member committed to contributing to business success. Dynamic and empathetic professional with a proven track record in tutoring and shift leadership at SomiSomi Soft Serve & Taiyaki. Excelled in providing exceptional customer service, homework assistance, and enhancing performance through effective training and motivation. Demonstrated strong problem-solving skills and collaboration, significantly improving student and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Shift Lead

SomiSomi Soft Serve & Taiyaki
04.2023 - 10.2023
  • Completed store opening and closing procedures
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory to keep location well stocked with necessary supplies.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Host

Love Sushi
06.2024 - 07.2024
  • Summer Job
  • Took reservations and to-go orders
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Tutor

08.2024 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Memorial High School Me
12300 Frisco St, Frisco, TX 75033
05-2025

Skills

  • Patience and Empathy
  • Problem-solving skills
  • Homework Assistance
  • Collaboration and Teamwork
  • Customer service focus
  • Employee Training
  • Guest service
  • Staff Motivation

Timeline

Tutor

08.2024 - Current

Host

Love Sushi
06.2024 - 07.2024

Shift Lead

SomiSomi Soft Serve & Taiyaki
04.2023 - 10.2023

Memorial High School Me
Franceska Duceska