Franceska Tarango
Tucson,AZ
Summary
Dynamic and organized professional with proven expertise in customer relations and appointment scheduling at Tucson Orthopedic Institute. Skilled in enhancing operational efficiency and maintaining confidentiality while delivering exceptional service. Adept at managing high call volumes and resolving inquiries, ensuring a positive experience for clients and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Inbound Receptionist
Tucson Orthopedic Institute
09.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Inbound Customer Service Representative
Coworx Staffing
01.2015 - 05.2017
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Education
Diploma -
Canyon Rose
Tucson, AZSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- File management
- Schedule management
- Document management
- Documentation and reporting
- Typing speed
- Information protection
Timeline
Inbound Receptionist
Tucson Orthopedic Institute
09.2018 - Current
Inbound Customer Service Representative
Coworx Staffing
01.2015 - 05.2017
Diploma -
Canyon Rose
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