Frances R. Navarrette
Euless,Texas
Summary
Service-focused Manager with expertise in enhancing customer experiences to drive loyalty and repeat business. Skilled in resource management, budget administration, and policy development. Committed to efficient store operations through effective leadership and team management. Proven ability to motivate diverse teams and set strategic goals that enhance productivity and revenue.
Overview
20
20
years of professional experience
Work History
Jewelry Store Manager
Signet Jewelers
Coppell, Texas
06.2021 - 08.2022
- Managed daily operations of jewelry store ensuring smooth functioning.
- Oversaw inventory management including ordering and stock control.
- Developed visual merchandising strategies to enhance product display.
- Trained and mentored staff on customer service and sales techniques.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited, hired, trained, and evaluated employees according to company standards.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored cash flow carefully in order to minimize losses due to fraud or mismanagement.
Restaurant Manager
Wingstop
Dallas, Texas
07.2019 - 12.2019
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on food safety and service standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Organized and prepped ingredients to streamline kitchen workflow during busy service. and organized workstations to assist kitchen staff during busy service periods.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared ingredients and organized supplies during peak times.
General Manager
RaceTrac
Fort Worth, Texas
06.2017 - 07.2019
- Enhanced customer service protocols to improve guest experiences.
- Managed team performance and facilitated staff training programs.
- Delegated work to staff, setting priorities and goals.
- Implemented inventory management systems for efficient stock control
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Warranty /Service Department Associate
Gunn Nissan
San Antonio, Texas
09.2005 - 10.2006
- Coordinated service department workflow to optimize efficiency and customer satisfaction.
- Communicated with technicians to ensure timely completion of vehicle services.
- Processed service orders and maintained accurate customer records in the database.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained accurate records for service delivery by updating customer account information in the computer system.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated customer account information in the computer system.
- Updated databases with new and modified customer data.
- Organized backroom areas for efficient storage of merchandise.
Assistant Customer Service Department Head
Grapevine Dodge
Grapevine, Texas
05.2003 - 10.2003
- Supervised day-to-day operations of the customer service department.
- Assisted in managing daily customer service operations at Grapevine Dodge.
- Trained new staff on customer service protocols and company policies.
- Resolved escalated customer complaints in a timely manner while maintaining excellent relationships with customers.
- Monitored customer feedback to identify areas for service improvement.
- Facilitated communication between departments to streamline operations.
- Maintained up-to-date records of all customer interactions including emails, phone calls and face-to-face meetings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Department Cashier
Classic Chevrolet Grapevine
Grapevine, Texas
08.2002 - 05.2003
- Operated cash register for customer transactions efficiently.
- Assisted customers with product inquiries and service offerings effectively.
- Processed vehicle sales paperwork accurately for smooth transactions.
Education
High School Diploma -
James Madison High School
San Antonio, TXSkills
- Jewelry merchandising
- Inventory management
- Budget development
- Customer service-oriented
- Deadline-oriented
- Efficient multi-tasker
- Coaching and mentoring
- Staff training/development
- Effective leader
- Performance improvement
- Goal attainment
- Relationship building
- Conflict resolution
- Verbal and written communication
- Organized
Timeline
Jewelry Store Manager
Signet Jewelers
06.2021 - 08.2022
Restaurant Manager
Wingstop
07.2019 - 12.2019
General Manager
RaceTrac
06.2017 - 07.2019
Warranty /Service Department Associate
Gunn Nissan
09.2005 - 10.2006
Assistant Customer Service Department Head
Grapevine Dodge
05.2003 - 10.2003
Service Department Cashier
Classic Chevrolet Grapevine
08.2002 - 05.2003
High School Diploma -
James Madison High School