LUCILLE Castaneda
Colorado Springs,Colorado
Summary
Dynamic Jewelry Store Manager with proven expertise in inventory management and customer relationship building. Achieved significant sales growth while enhancing customer engagement through effective training and team leadership.
Overview
1
1
Language
25
25
years of professional experience
Work History
Jewelry Store Manager
275 S. Academy Pawn
Colorado Springs, Colorado
06.2024 - 09.2025
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
- Oversaw daily store operations and staff scheduling to maximize efficiency.
- Trained new employees on product knowledge and customer service standards to enhance customer engagement.
- Assisted customers in product selection to improve shopping experiences.
- Maintained inventory levels and organized merchandise displays to attract customer interest and facilitate sales.
- Promoted customer service by requiring associates to promptly greet and assist customers.
- Developed sales plans and strategies to align team goals with revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
Jewelry Store Manager
Top Dollar Pawn
Colorado Springs, Colorado
11.2020 - 06.2024
- Managed daily operations and sales activities in a high-end jewelry retail environment.
- Trained and mentored sales staff on product knowledge and customer service techniques.
- Fostered customer relationships through personalized service and follow-up communications.
- Coordinated inventory management processes to maintain optimal stock levels and organization.
- Collaborated with suppliers to ensure timely delivery of quality jewelry products and materials.
- Analyzed customer feedback to improve product quality and design.
- Participated in community events such as charity drives or fundraisers to increase brand awareness.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Jewelry Sales Manager
Glenn's Jewelry And Loans
Colorado Springs, Colorado
10.2000 - 10.2020
- Managed daily operations and sales activities in a high-end jewelry retail environment.
- Developed strategies for increasing jewelry sales, including the implementation of promotional campaigns and discounts.
- Trained and mentored sales staff on product knowledge and customer service techniques.
- Assisted customers in selecting items that best suited their needs while meeting monthly sales goals.
- Fostered customer relationships through personalized service and follow-up communications.
- Coordinated inventory management processes to maintain optimal stock levels and organization.
- Collaborated with suppliers to ensure timely delivery of quality jewelry products and materials.
- Analyzed customer feedback to improve product quality and design.
- Participated in community events such as charity drives or fundraisers to increase brand awareness.
Education
High School Diploma -
Palmer High School
Colorado Springs, CO05-1965
Skills
- Product knowledge
- Sales strategy development
- Sales forecasting
- Jewelry display techniques
- Inventory management
- Client relationship management
- Employee training
- Customer service
- Customer engagement
- Teamwork and collaboration
- Team building
Languages
Spanish
Full Professional
Timeline
Jewelry Store Manager
275 S. Academy Pawn
06.2024 - 09.2025
Jewelry Store Manager
Top Dollar Pawn
11.2020 - 06.2024
Jewelry Sales Manager
Glenn's Jewelry And Loans
10.2000 - 10.2020
High School Diploma -
Palmer High School