Maddy Garside
American Fork
Summary
Results-oriented professional with extensive experience at Fred Meyer Jewelers, specializing in customer service and store organization. Demonstrated success in improving customer satisfaction and fostering team collaboration. Expertise in product knowledge and employee training, contributing to a positive shopping experience and workplace culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jewelry Store Assistant Manager
Fred Meyer Jewelers
06.2023 - Current
- Introduced new ways of organization to enhance customer service and efficiency
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Jewelry Store Assistant Manager
Fred Meyer Jewelers
02.2022 - 06.2023
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Answered questions about store policies and addressed customer concerns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Jewelry Sales Associate
Fred Meyer Jewelers
11.2020 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
- Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate
Downeast Clothing
08.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
American Fork High School
American Fork, UT05-2020
Skills
- Customer service
- Store organization
- Team collaboration
- Workplace cleanliness
- Employee scheduling
- Reliable and responsible
- Product knowledge
- Computer proficiency and Microsoft office
- Friendly and helpful
Certification
DCA Diamond and Gemstone certified
Our Promise Team Representative
I had the opportunity to be one of District Eleven's Our Promise Team (OPT) representatives from February 2022 until 2024. I was given the chance to collaborate with other OPT member on ways to excited and uplift our districts, acknowledge accomplishments and be creative with engagement opportunities. The personal task that I primarily overtook was sending out a monthly calendar with the "national days" (ex: national wear pink day on June 23rd). Which was a fun way to as stores and districts come together and celebrate the little things. In addition I would send out a "monthly mental health moment". This would consist of a motivational thought or quote, a few words surrounding the idea that everyone matters and just a reminder to be the change you want to see in the world. It was a fun and eye opening experience that I truly enjoyed.
Timeline
Jewelry Store Assistant Manager
Fred Meyer Jewelers
06.2023 - Current
Jewelry Store Assistant Manager
Fred Meyer Jewelers
02.2022 - 06.2023
Jewelry Sales Associate
Fred Meyer Jewelers
11.2020 - 02.2022
Sales Associate
Downeast Clothing
08.2019 - 10.2020
High School Diploma -
American Fork High School
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