Yessenia Ocampo
Oak Lawn,IL
Summary
Driven by a results-focused approach, I increased customer engagement and sales at Rodriguez Jewelry by applying strengths in store operations and customer service. Demonstrated problem-solving and teamwork, modernizing inventory management, and achieved an increase in sales through innovative marketing and personalized service. Working at Domino's Pizza and Rodriguez Jewelry allowed me to provide good customer service over the years in order to get new and returning customers, I offered English and Spanish services to carry out more sales and make customers feel comfortable.
Overview
3
3
years of professional experience
Work History
Jewelry Store Manager
Hilda Rodriguez (708)566-0803
05.2023 - 08.2024
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Implemented store policies and procedures to maintain a clean, safe, and efficient work environment.
- Modernized store operations by introducing new technology solutions for inventory management.
- Optimized staffing schedules according to anticipated traffic patterns resulting in reduced labor costs without sacrificing customer service quality.
Bilingual Customer Service Associate
Jorge Lagapse
01.2023 - 05.2023
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Collaborated with team members by helping the cook and managing the oven while also taking care of the front desk.
- Assisted customers by resolving issues promptly for improved customer retention.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided Bilingual Customer Service face-to-face and by the phone to make customers feel welcomed and comfortable.
Jewelry Sales Associate
Hilda Rodriguez
08.2021 - 12.2022
- Boosted jewelry sales by providing good customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
Education
Associate of Arts - Business Economics
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2024
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Chicago, IL05.2021
Skills
- Store operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Performance Analysis
- Positive Attitude
- Time Management
- Multitasking
- Reliability
- Negotiation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Jewelry Store Manager
Hilda Rodriguez (708)566-0803
05.2023 - 08.2024
Bilingual Customer Service Associate
Jorge Lagapse
01.2023 - 05.2023
Jewelry Sales Associate
Hilda Rodriguez
08.2021 - 12.2022
Associate of Arts - Business Economics
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
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