Summary
Overview
Work History
Skills
Timeline
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Elvia Jara Santoyo

Boulder City,NV

Summary

Proven leader at Oro Jewelers, adept in boosting sales through innovative marketing and exceptional customer service. Skilled in budgeting and financial management, I excel in teamwork and collaboration, significantly enhancing store operations. My strategies ensure quality and efficiency, leading to increased repeat business and optimal stock levels.

Overview

15
15
years of professional experience

Work History

Jewelry Store Manager

Oro Jewelers
09.2009 - 05.2024
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
  • Delivered exceptional customer service by addressing client needs promptly and professionally.
  • Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
  • Oversaw store budgeting process, identifying opportunities for cost reduction while maintaining quality standards.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Regularly collaborated with other professionals like gemstone experts or watchmakers for complex projects, ensuring a seamless and well-rounded final product.
  • Maintained equipment in good working order, completing adjustments and repairs to promote longevity.

Customer Service

Oro Jewelers
08.2009 - 05.2024
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Provided outstanding customer service on phone and in person.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Skillfully operated engraving equipment
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Evaluated cut, color and clarity to assign grades to stones.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.

Skills

  • Store operations
  • Brand Awareness
  • Performance Analysis
  • Budgeting and finance
  • Teamwork and Collaboration
  • Hiring and Training
  • Schedule Management
  • Financial Management

Timeline

Jewelry Store Manager

Oro Jewelers
09.2009 - 05.2024

Customer Service

Oro Jewelers
08.2009 - 05.2024

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Elvia Jara Santoyo