Francessea Miller
New Britain,CT
Summary
Dynamic and dependable professional with a proven track record in elderly care and customer service, demonstrated at Dynamic Touch Home Care and The Home Depot Inc. Excelled in problem-solving and time management, reducing shipping errors by a significant margin at Amazon. Skilled in delivering compassionate patient care and resolving customer complaints, ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Caregiver
Dynamic Touch Home Care
06.2023 - 03.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
The Home Depot Inc
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Packing, Shipping, and Receiving Assembler
Amazon
01.2022 - 08.2023
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Expedited order processing time through effective organization and prioritization of tasks.
Education
High School Diploma -
Spanish Town High School
Jamaica06-2019
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
Timeline
Caregiver
Dynamic Touch Home Care
06.2023 - 03.2024
Customer Service Representative
The Home Depot Inc
01.2023 - 03.2024
Packing, Shipping, and Receiving Assembler
Amazon
01.2022 - 08.2023
High School Diploma -
Spanish Town High School
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