Franchaska Coleman
MOUNTPLEASANT
Summary
Resourceful Bartender Trainer known for productivity and efficient task completion. Skilled in mixology, customer service management, and training program development. Excel at communication, leadership, and adaptability, ensuring smooth operations and high-quality training outcomes.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Bartender Trainer
Papa Nachos
Pittsburg
02.2017 - Current
- Trained new bartenders on cocktail preparation and customer service techniques.
- Developed training materials to enhance beverage knowledge and service skills.
- Conducted regular workshops to improve team performance and product understanding.
Technical Support Representative
Suddenlink
Tyler
03.2014 - 03.2017
- Resolved customer inquiries using ticketing systems and troubleshooting procedures.
- Provided technical support for internet, television, and phone services.
- Assisted customers with billing questions and service upgrades efficiently.
- Documented customer interactions and solutions in the support database accurately.
Front Desk Receptionist
Home healthcare
Tyler
03.2012 - 03.2017
- Greeted patients and visitors warmly upon arrival at healthcare facility.
- Managed phone calls, scheduling appointments, and responding to inquiries efficiently.
- Maintained accurate patient records and ensured confidentiality of information.
Education
Associate of Science - General Studies
Northeast Texas Community College
Mount Pleasant, TX 08.2005 - 03.2007
Laneville High School
Laneville , TxSkills
- Cocktail preparation
- Beverage knowledge
- Training materials development
- Customer service techniques
Certification
- TABC
- CPR certified
- Food handler
Timeline
Bartender Trainer
Papa Nachos
02.2017 - Current
Technical Support Representative
Suddenlink
03.2014 - 03.2017
Front Desk Receptionist
Home healthcare
03.2012 - 03.2017
Associate of Science - General Studies
Northeast Texas Community College
08.2005 - 03.2007
Laneville High School