Franchelle Viray
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and collection procedures. Dependable candidate successful at managing multiple priorities under pressure and with a positive attitude. Detail-oriented team player with strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Dispatcher
Providence Alaska Medical Center
08.2022 - Current
- Monitored and responded to all emergency and life safety systems and provided communication services.
- Operated a computerized telephone switchboard to provide effective and efficient flow of communication to staff, patients, physicians, and the general public.
- Utilized Microsoft software, Simplex, Actall, and Nursing monitor call boxes to inform staff of urgent alarms including- Lab temperature freezer changes, hospital code alarm alerts, 911 calls, helipad phone lines, and more.
- Conducted overhead pages for hospital codes and lockdowns as advised per security team and hospital protocols.
- Epic (EHR system) for patient look up to provide information to hospital staff and incoming patient calls. Followed HIPAA protocols and protected patient information.
Volunteer
West Valley Animal Shelter
09.2019 - 12.2019
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Participated in educational programs to raise awareness of animal welfare issues.
Education
Certificate -
Phlebotomy Training Specialists
4001 Ingra Street, Suite 114 Anchorage AK 995008.2023
High School Diploma -
Canoga Park High School
6850 Topanga Canyon Blvd Canoga Park, CA 9130306.2021
Skills
- Venipuncture and Capillary puncture
- Sanitization
- Active Listening
- Attention to Detail
- Communication
- Critical Thinking
- Stress Management
- Telephone Etiquette
- Customer Service
- Patience
- Computer Skills
- Growth Mindset
- Learning/Adaptability
- Bilingual/Tagalog
Timeline
Dispatcher
Providence Alaska Medical Center
08.2022 - Current
Volunteer
West Valley Animal Shelter
09.2019 - 12.2019
Certificate -
Phlebotomy Training Specialists
High School Diploma -
Canoga Park High School
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