Franchelli Guerrero

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic, Practice fusion, Centricity, and Athena.

• Englewood Health- Cardiac Electrophysiology- Englewood, NJ- Administrative Assistant, 12/2020-Present , Obtain patient history when scheduling appointments and updating patient records. Verify patient insurance information. Work closely with EP Lab to book procedures such as cardiac implants and ablations. Coordinate scheduling of tests with the healthcare team and other departments. Obtain prior authorizations for procedures and medications. Working with specialty pharmacies to enroll patients for new medications. Keep track of pacemaker and defibrillator reports that come in through remote monitoring systems such as Medtronic, Abbott, Boston Scientific, Geneva etc. Enroll patients for genetic testing and remote cardiac monitoring. Protect patient and family privacy rights and maintain confidentiality of patient records. Organize workflow, problem-solve, and manage multiple ongoing priorities. Write and distribute email, correspondence memos, letters, faxes and forms. Train new employees.
• Hackensack Meridian Health Pascack Valley- Westwood Westwood, NJ- Transition Assistant, 06/2018-12/2020 , Audit clinical records for gaps in quality care metrics and create corrective plan with CPC+ practice to facilitate collections and reporting of required quality metrics. Train, educate and update staff and physicians on payer program metrics and workflow. Provide monthly report to practice to assist with quality metric performance that will maximize shared saving opportunities. Work with providers, care coordinators and office staff to ensure safe patient transitions. Accountable for preventative care metric documentation. Contact CPC+ patients to make appointments for outstanding provider follow ups, labs and diagnostics as directed by CPC+ providers. Perform both internal and external audits for Medicare, Aetna, Horizon, Qualcare, United Health care payers. Communicate gasps in quality metrics to providers and CPC+ management monthly. Assist practice in scheduling appointments and referrals which improves accessibility of office services and patient satisfaction
• Hackensack University Medical Group- Paramus, NJ- Medical Receptionist, 09/2016-06/2018 , Perform administrative tasks in a multidisciplinary medical practice. Assure patient safety and satisfaction by communicating clearly with patients, and patient status to physicians and clinical teams. Maintaining patient-office flow by communicating patient arrival times and delays. Precisely verify patient insurance information, identification, and collect co-payments during the check- in and check-out process. Answer telephone calls in a timely manner, transfer calls appropriately, and collect messages with proper documentation in EMR. Schedule patients for office visits, well visits, pre-surgical clearances, blood-work, and injections. Successfully complete referrals, prior authorizations, and CDL paperwork. Instruct patients on proper use of medication as instructed by the medical provider, and update medication refill requests from patients and pharmacies. Easily transition working with varying physician specialties including Internal Medicine, Endocrinology, Gastroenterology, Dermatology, Allergy and Immunology, and Podiatry, Orient and train new reception staff.
• Englewood Allergy Associates- Englewood, NJ- Clinical Medical Assistant, 05/2013-09/2016 , Assisted physicians during examinations in a medical office setting. Assured patient safety and satisfaction by communicating with patients and patient status to physicians. Obtained vital signs and completed all necessary patient screenings. Obtained patient history and updated patient electronic medical records. Collected laboratory specimens as per physician orders. Performed ECGs, PFTs, visual acuity examinations, nebulizer treatments, and allergy screenings. Answered telephone calls and scheduled patient appointments. Under provider supervision, instructed patients on proper use of medications. Updated medication refill requests from patients and pharmacies for provider authorization. Prepared and administered injections, including immunotherapy injections. Verified insurance information and provided accurate billing of services.
• Pediatric Medicine, Silvia Daici, MD- Englewood, NJ- Clinical Medical Assistant, 05/2013-08/2015 , Performed clinical and administrative tasks. Prepared examination rooms for patient appointments. Obtained vital signs and patient medical history. Collected and processed laboratory specimens. Sterilized medical instruments. Monitor and maintain vaccination inventory, including vaccination preparation.

• Eleven years' experience as a Clinical Medical Assistant/Medical Receptionist in multidisciplinary medical practice sites
• Expert Medical Assistant working with patients, families and interdisciplinary colleagues for an Accountable Care Organization contracted medical practice
• Medical Office Administration
• Successful in working with dynamic close-knit teams and colleagues

• AAMA