Franchesca Alejandro
Avon Lake,OH
Summary
Dynamic and detail-oriented professional with experience at Feniks Frozen Custard, excelling in customer service and conflict resolution. A fast learner and bilingual communicator, I foster teamwork and loyalty through empathetic interactions—proven ability to mentor peers and maintain high standards in fast-paced environments, enhancing overall team performance. Professional student worker with proven experience in academic and administrative tasks. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in time management, communication, and problem-solving. Reliable and prepared to contribute effectively in a dynamic environment.
Developed excellent communication and organizational skills in dynamic and fast-paced environment. Demonstrated ability to manage multiple tasks and prioritize effectively to support team objectives. Seeking to transition into new field and apply these transferrable skills in different professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Rotation
Ursuline College
09.2024 - Current
- Hillcrest Hospital (Aug. 2025 - Dec. 2025)
- University Hospital (Jan. 2025 - May 2025)
- Marymount Hospital (Aug. 2024 - Dec. 2024)
- Worked in Medical-Surgery and Geriatrics as part of the nursing curriculum
- Assisted in helping the RN with all functions, taking vitals, cleaning patients, and passing out and administering medications
- Followed the RN in proper practices when it comes to building patient trust
- turned and positioned immobile patients 3 times per day while maintaining proper body alignment
- Removed peripheral IVs as directed by the RN
- Assisted patients with personal care, such as bathing (bed, bath, tub, shower), oral hygiene, and hair care
- Obtained vital signs, height, weight, and demographic data
- Assisted with urinary catheter removal, finger stick blood sugars, ostomy care, emptying drainage receptacles/tubes, and bladder scans
- Delivered meals and snacks feeding a multitude of patients unable to feed themselves, while also documenting oral intake, including supplements
Student Worker
Ursuline College
10.2023 - Current
- Microbiology Lab Assistant
- Maintained a tidy and organized environment to comply with cleanliness standards.
- Library Aid
- Maintained both a communal and educational environment within the school library.
- Tutor
- Assisted in teaching Pharmacology to other students.
Assistant Manager
Fenik Frozen Custard
05.2022 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Led daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on best practices for serving frozen custard.
Education
BSN - Bachelors of Science Nursing
Ursuline College
Pepper Pike, OH05-2027
High school diploma - undefined
Avon Lake High School
Avon Lake, OH05.2023
Skills
- English and Spanish
- Problem solving
- Customer service
- Teamwork
- Attention to detail
- Fast learner
- Friendly and professional
- Vitals
- Preventative Care
- IV Management
- Clinical Documentation
- HIPAA Regulations
Certification
- Basic Life Support (BSL), 2025
Timeline
Clinical Rotation
Ursuline College
09.2024 - Current
Student Worker
Ursuline College
10.2023 - Current
Assistant Manager
Fenik Frozen Custard
05.2022 - 08.2025
High school diploma - undefined
Avon Lake High School
BSN - Bachelors of Science Nursing
Ursuline College