Franchesca Almanzar
New York,NY
Summary
Industrial-Organizational Psychology student interested in applying psychological principles to improve employee engagement, workplace culture, talent management, and organizational effectiveness.
Overview
4
4
years of professional experience
Work History
ABLE Processing Team- Client Service Representative
Ascensus Retirement Services
12.2024 - Current
- Process approximately 150 ABLE account applications and checks per day while adhering to compliance and regulatory requirements
- Review legal and account documentation to update records, restrictions, and account freezes with a high degree of accuracy.
- Contributed to reducing a processing backlog of 500+ pending applications, helping bring the team up to date with current processing demands.
- Utilize Microsoft Excel to track service-level data, identify discrepancies, and correct errors.
- Identify documentation and account discrepancies and coordinate with internal teams to resolve issues efficiently.
Product Management Intern
UBIQ
07.2026 - 09.2026
- Analyzed the UBIQ app and user experience to identify product strengths, areas for improvement, and opportunities to enhance user engagement.
- Helped grow social media metrics, bringing 100+ new visitors to Instagram and increasing engagement and interactions on Discord
- Created content for approximately 10 social media pages and worked with fellow interns to analyze the impact of changes
- Presented and communicated product observations and recommendations while working collaboratively with an team to support product improvement initiatives.
Bilingual Administrative Assistant
Docgo Reliable Testing LLC
12.2022 - 12.2024
- Supported an asylum seeker hotel site, conducting interviews that helped more than 500 guests achieve successful placement into permanent housing
- Maintained and updated client records using Salesforce and Microsoft Office, ensuring accurate and complete documentation
- Monitored, recorded, and edited database information to maintain accurate records
Education
Bachelor of Arts - Industrial Psychology
Queens College CUNY
05-2027
Associate of Arts - Psychology
LaGuardia Community College
New York09-2024
Skills
- Process Improvement
- Data analysis
- Attention to Detail
- Organization & Time Management
- Interviewing techniques
- Microsoft Office
- Salesforce CRM
- Analytical skills with data
- Compliance & Regulatory Procedures
- Data Accuracy & Quality Control
Timeline
Product Management Intern
UBIQ
07.2026 - 09.2026
ABLE Processing Team- Client Service Representative
Ascensus Retirement Services
12.2024 - Current
Bilingual Administrative Assistant
Docgo Reliable Testing LLC
12.2022 - 12.2024
Bachelor of Arts - Industrial Psychology
Queens College CUNY
Associate of Arts - Psychology
LaGuardia Community College