Franchesca Flores
De Soto,Tx
Summary
Dedicated Customer Service Representative backed with Collections experience motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and exceed company quota. Reliable and driven, strong time management skills and strong prioritization skills.
Overview
13
13
years of professional experience
Work History
Caregiver
Aoneplus Home Helth
Duncanville, TX
09.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Specialist I
Baylor Health Care System
05.2022 - 05.2023
- Taking inbound call from patients inquiring about accrued hospital bills
- Collecting payments
- Documenting and notating accounts after every call in an efficient and timely manner.
Claims Entry Representative
Passport Health
10.2014 - 05.2022
- Perform claim assignments received from supervisor in a timely and accurate manner
- Work under the guidance and assistance of Supervisor
- Document claim file activities in an efficient and timely manner.
Collections Representative II
Exeter Finance Corp
12.2013 - 09.2014
- Plan and maintain systematic follow-up and collections of receivables
- Perform collections on all assigned accounts
- Initiate customer contact to collect on past-due accounts
- Resolve short payments/deductions as payments are received on customer past due accounts.
Claims Entry Representative
Extended Health
07.2011 - 10.2013
- Taking inbound calls from dialer and assist retirees with Medicare applications
- Provide excellent customer service reading script to answer questions
- Follow the necessary steps to get customer applications submitted.
Education
Skills
- Skilled Collaborator
- Committed High Achiever
- Effective Cross Functional Communicator
- Solution Oriented
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Problem-Solving
- Elderly Care
- Multitasking and Organization
- Personal Hygiene Assistance
- First aid and safety
- Medical record-keeping
- Medication and Appointment Reminders
- COVID-19 Safety Policies
- Transportation Services
- Records Management
- Household Cleaning
- Critical Thinking
Timeline
Customer Service Specialist I
Baylor Health Care System
05.2022 - 05.2023
Caregiver
Aoneplus Home Helth
09.2020 - Current
Claims Entry Representative
Passport Health
10.2014 - 05.2022
Collections Representative II
Exeter Finance Corp
12.2013 - 09.2014
Claims Entry Representative
Extended Health
07.2011 - 10.2013