Halbeydi Oronia
Hickory,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Graceland Management Services LLC
03.2020 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered fast, friendly, and knowledgeable inbound and outbound customer calls and managed routine questions and serviced complaints im English and Spanish
- Navigating through complex computer systems to provide the best solution for customers
Front Desk Receptionist
Mayfield Medical Center
08.2016 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Kindly helped patients with filling out paperwork both English and Spanish
Education
Diploma -
Mayfield High School
Mayfield, KY05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Language Spanish—Native/Bilingual
- Skilled Collaborator
- Committed High Achiever
- Solid Verbal and Written Communication
- Knowledge of Email, Microsoft
- Programs, RTO Pro Problem and resolution management
- Skilled Multi-task
- Leadership
- Billing Dispute Resolution
- Research
- Team Bonding
- Invoicing Proficiency
- Payments Posting
- Microsoft Office
- Spreadsheets and Journal Entries
- Evaluating Open Accounts
- Invoice Preparation
Additional Information
- Altruism Award Year of 2023 Graceland Properties LLC
- Hard-working Dedication Year Award 2019 Mayfield Medical Center
Timeline
Customer Service Representative
Graceland Management Services LLC
03.2020 - 05.2024
Front Desk Receptionist
Mayfield Medical Center
08.2016 - 01.2020
Diploma -
Mayfield High School
Similar Profiles
Yecenia Oronia ArellanoYecenia Oronia Arellano
Accounts Receivable Specialist at Graceland Management LLCAccounts Receivable Specialist at Graceland Management LLC
THERESA ANOLIEFOTHERESA ANOLIEFO
Support Worker at Graceland Disability ServicesSupport Worker at Graceland Disability Services
Angelita NorenAngelita Noren
Production Associate 1 at FIS Management Services LLCProduction Associate 1 at FIS Management Services LLC