Lakira Morris
Winston-Salem,NC
Summary
Hardworking and detailed-oriented professional with extensive experience in healthcare, credit counseling and personal wellness. Skilled in providing high quality work with a strong foundation in healthcare, customer service and consulting work. Demonstrates exceptional communication, adaptability and client- centered approach making for a versatile asset in roles that value both technical skills and strong interpersonal abilities.
Overview
19
19
years of professional experience
Work History
Credit Consultant
Self Employed Services
07.2019 - Current
- Improved client credit scores by providing personalized credit counseling and developing effective debt management plans.
- Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided.
- Boosted client financial literacy through comprehensive education on budgeting, saving strategies, and responsible borrowing practices.
- Enhanced customer satisfaction by offering tailored financial advice and recommending suitable credit solutions.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
Hair and Body Consultant
Self Employed Services
05.2019 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Create and recommend appropriate hair/ skin care regimens and tailor products to each individual
- Educate clients on hair and skin care routines and body wellness techniques ensuring optimal results and client satisfaction
- Maintain up-to-date knowledge of industry trends, products and techniques to deliver high quality services
CNA
Bayada Home Health
10.2013 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Direct Support Professional
Horizons Residential Care Inc
02.2006 - 07.2013
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
No Degree - Nursing Assistant/Med Tech Certification
Forsyth Technical Community College
Winston-Salem, NC08-2012
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Credit decisions
- Excellent Communication
- Reliability
- Critical Thinking
Timeline
Credit Consultant
Self Employed Services
07.2019 - Current
Hair and Body Consultant
Self Employed Services
05.2019 - Current
CNA
Bayada Home Health
10.2013 - Current
Direct Support Professional
Horizons Residential Care Inc
02.2006 - 07.2013
No Degree - Nursing Assistant/Med Tech Certification
Forsyth Technical Community College
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