Hi, I’m
Robert Michael Diaz
Seguin,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Credit Royalty LLC
Credit Consultant
02.2022 - Current
Job overview
- Developed skills in networking and Business Development
- Used knowledge of credit repair to assist clients with their needs while maintaining high professional standards
- Developed credit models to assist in the credit decisioning process.
- Made decisions and recommendations about extending lines of credit.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Randolph Brooks Federal Credit Union
Member Service Representative
10.2018 - 04.2021
Job overview
- Acquired skills in multiple areas of banking by working at both the branch and call center level.
- Educated and engaged customers with new bank products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Able to make quick yet calculated decisions to best serve members while maintaining the integrity of policy and procedure.
- Resolved customer issues through thorough dispute investigation.
Grande Communications
Customer Experience Representative
05.2015 - 09.2018
Job overview
- Worked in multiple departments including Business Support and Field Account Management developing proficiency in a wide variety of skills including sales, strong communication, and a high degree of ethical standards.
- Delivered prompt service to prioritize customer needs.
- Investigated customer complaints and escalated issues to address critical requests.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Texas State UniversitySan Marcos, TX
No Degree from Mathematics, Computer Science
Upper level calculus, discrete mathematics, technical writing, proofs, and basic programming in C++, Java
Skills
- 10 Years Customer Service Experience
- Training in MS Office Suite
- Excellent Communication Skills
- 4 Years Retail Experience
- Strong Analytical Skills
- 5 Years Telecommunications Experience
- 2 Years Financial Institution Experience
- Financial Counseling
- Professional Relationships
- Conducting Financial Assessments
- Reviewing Credit Information
- Closing Procedures
Timeline
Credit Consultant
Credit Royalty LLC
02.2022 - Current
Member Service Representative
Randolph Brooks Federal Credit Union
10.2018 - 04.2021
Customer Experience Representative
Grande Communications
05.2015 - 09.2018
Texas State University
No Degree from Mathematics, Computer Science
Upper level calculus, discrete mathematics, technical writing, proofs, and basic programming in C++, Java
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