Francheska Gonzalez
The Bronx,NY
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Odyssey house recovery center
New York, New York
06.2024 - 12.2024
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Wait Staff Member
Applebee's
The Bronx, New York
02.2024 - 04.2024
- Processed payments accurately using cash registers or point-of-sale systems.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Waitress Trainer
Cracker Barrell
Moss Point, Mississippi
12.2022 - 09.2023
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Explained various techniques used in handling large groups of customers efficiently.
Care Navigator
Balto Health
Biloxi, Mississippi
10.2022 - 02.2023
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Educated patients about preventive health measures such as diet, nutrition, exercise, activity levels, stress management techniques.
- Attended meetings with patients, families, physicians, social workers, insurance companies. to discuss healthcare needs.
Customer Service Representative
Lowes Home Improvment
Gautier, Mississippi
05.2022 - 10.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led on- and off-site customer support teams across multiple time zones.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MS05-2018
Some College (No Degree) - Forensic Psychology
Hostos Community College
Bronx, NYSkills
- Task assignment
- Ordering cleaning supplies
- Staff evaluations
- Room occupancy verification
- Employee evaluations
- Cleaning practices
- Department coordination
- Performance improvements
- Quality improvements
- Vacuuming and sweeping
- Laundry operations
- Customer service-focused
- Maintenance coordination
- Folding clean laundry
- Workload prioritization
- Cleaning techniques
- Guest relations
- Sorting and washing laundry
- Team performance management
- Room inspection
- Housekeeping
- Customer relationship management
- Cleaning and sanitation
- Team building
- Customer service
- Staff motivation
- Health and safety compliance
- Training and mentoring
- Washing windows
- Inventory control
- Employee engagement
- Regulatory compliance
- Window cleaning
References
- Angelica Diaz:(347)715-0264 (supervisor)
- Tiana Davis:(929)786-2355(supervisor)
- Dewayna Edwards:(929)764-9777( head coordinator)
- Yvonne Giannas:(917)-238-7109 (Clinican)
Timeline
Housekeeping Supervisor
Odyssey house recovery center
06.2024 - 12.2024
Wait Staff Member
Applebee's
02.2024 - 04.2024
Waitress Trainer
Cracker Barrell
12.2022 - 09.2023
Care Navigator
Balto Health
10.2022 - 02.2023
Customer Service Representative
Lowes Home Improvment
05.2022 - 10.2022
High School Diploma -
Pascagoula High School
Some College (No Degree) - Forensic Psychology
Hostos Community College