Francheska Pimentel López
St. Cloud,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Customer Operations
Gap Inc
Orlando, FL
2024.05 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Managed day-to-day operations including scheduling shifts, assigning tasks and generating reports.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coached and developed store associates through formal and informal interactions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Fulfillment Team Leader
Target
Kissimmee, FL
2021.04 - 2024.05
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to take advantage of new opportunities.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Analyzed key performance indicators to identify effective strategies.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered positive employee relationships through communication, training and development coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Maintained daily inventory to facilitate successful material distribution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Fulfillment Team Member
Target
Kissimmee, FL
2018.11 - 2021.04
- Pick, Pack & Sort using best practices.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Issued supplies, materials and products to team members based on information from requisitions.
- Achieved productivity and accuracy standards to meet company guidelines.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Administrative Assistant
Hospital San Francisco
Rio Piedras, PR
2013.04 - 2017.09
- Composed, edited and typed complex memos and reports with job-related software.
- Receive, manage and distribute legal demands to the Hospital.
- Request and track Autopsy results to Forensic Sciences.
- Assist the Director of Institutional Programs, Risk Management, and Epidemiologist in their monthly meetings.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Inventoried and ordered supplies for office.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled appointments, meetings and events for management staff.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Education
Bachelor - Administrative Assistance And Secretarial Science
University of Puerto Rico - Carolina
Carolina, PR06.2012
High School Diploma -
Superior German Rieckehoff
Vieques, PR06.2009
Skills
- Problem-Solving
- Work Planning and Prioritization
- Verbal and Written Communication
- Teamwork and Collaboration
- Experience in Leadership
- Data Entry Documentation
- Computers and Technology
- Microsoft Office
- Multitasking and Time Management
- Strong Organizational Skills
Timeline
Assistant Manager of Customer Operations
Gap Inc
2024.05 - Current
Fulfillment Team Leader
Target
2021.04 - 2024.05
Fulfillment Team Member
Target
2018.11 - 2021.04
Administrative Assistant
Hospital San Francisco
2013.04 - 2017.09
Bachelor - Administrative Assistance And Secretarial Science
University of Puerto Rico - Carolina
High School Diploma -
Superior German Rieckehoff