Francheska Tanyous
Catasauqua,PA
Summary
Driven professional with a proven track record at Wells Fargo, adept in cash management and customer relationship building. Excelled in enhancing transaction efficiency and fostering team collaboration. Demonstrates exceptional customer service and professionalism, significantly contributing to branch goals. Skilled in bilingual communication and leadership, ensuring operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
07.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Frontline Supervisor
Bjs Wholesales Club
02.2017 - 06.2022
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Managed proper staffing level daily by checking sick leaves and forecasting employee vacations and unanticipated absences.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Monitored performance metrics to identify opportunities for improvement, resulting in increased efficiency across all tasks.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
Education
Northampton Community College
Bethlehem, PALouis E Dieruff High School
Allentown, PA06.2017
Skills
- Customer service
- Strong Work Ethics
- Excellent time management skills
- Approachable
- Cash handling and management
- Goal-oriented focus
- Listening and Comprehension
- Spanish speaking
- Team Leadership
- Cash Supply Orders
- Event Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
07.2022 - Current
Frontline Supervisor
Bjs Wholesales Club
02.2017 - 06.2022
Northampton Community College
Louis E Dieruff High School
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