Franchessca Love-Williams
Red Oak
Summary
Professional with strong background in administration. Proven track record in managing office operations, coordinating schedules, and supporting staff and team. Skilled in communication, organization, and problem-solving. Known for fostering teamwork, adapting to changing needs, and consistently achieving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vision Center Manager/Optician
Walmart Optical
04.2015 - Current
- Led daily operations of vision center, ensuring optimal customer service and satisfaction.
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Medical Assistant
Centre For Neuro Skills
01.2012 - 02.2015
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Specialist
United States Mint
09.2010 - 02.2012
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- 98% overall customer satisfaction rating.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Health Administration
Strayer University
Washington, DC05.2026
Associate of Science - Health Administration
Anthem College - Bryman School
Phoenix, AZ06.2012
Skills
- Business administration
- Budgeting and finance
- Document management
- Attention to detail
- Computer skills
- Team collaboration
- Effective communication
Business planning
Sales and marketing
Creative merchandising
Budgeting
Staff Management
MS Office
Problem-Solving
Planning and Coordination
Phone Etiquette
Certification
- Certified Optician
Timeline
Vision Center Manager/Optician
Walmart Optical
04.2015 - Current
Medical Assistant
Centre For Neuro Skills
01.2012 - 02.2015
Customer Service Specialist
United States Mint
09.2010 - 02.2012
Associate of Science - Health Administration
Anthem College - Bryman School
Bachelor of Science - Health Administration
Strayer University
Personal Information
Title: Optician, Medical Assistant