Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Masuma Ali

Fishers,IN

Summary

Experienced in customer service 8+ years, and +3 years in machine operating. Result-driven, innovative mindset, growth-oriented, along with a very hands on experience.

Overview

16
16
years of professional experience

Work History

Vision Center Optician

Walmart
09.2024 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Machine Operator

Rubbermade Inc.
08.2020 - 10.2024
  • R-pack
  • Tray former
  • Drop Packing
  • Douglas Machine

Machine Operator

Belflex Staffing Network
04.2020 - 08.2020
  • Adhere to all safety practices
  • Inspect machinery routinely and request maintenance as needed
  • Follow all safety procedures and departmental policies
  • Clean, maintain, and secure two large machines
  • Repair machinery as needed

Electronics Sales Associate

Walmart
02.2016 - 07.2020
  • Build loyal clientele through high-level of customer satisfaction
  • Sell technology
  • Customer service

Pharmacy Clerk

Walmart
06.2013 - 03.2014
  • Maintain inventory log and report missing medication
  • Perform cash register operation and handle petty cash
  • Build a strong clientele catalog through warm attitude

Cashier/Customer Service

Wendy's
08.2009 - 06.2013
  • Build loyal clientele through high-level of customer satisfaction
  • Train 6 new employees

Education

High School - undefined

Birol Adarsho High School
Birol Upazila, Rangpur Division

Skills

  • Customer service
  • Customer care
  • Scheduling
  • Sales
  • General labor
  • Time Management
  • Machine operator
  • Cash handling
  • Communications
  • Reliability
  • Adaptable

Languages

English
Urdu
Hindi
Bengali

Timeline

Vision Center Optician

Walmart
09.2024 - Current

Machine Operator

Rubbermade Inc.
08.2020 - 10.2024

Machine Operator

Belflex Staffing Network
04.2020 - 08.2020

Electronics Sales Associate

Walmart
02.2016 - 07.2020

Pharmacy Clerk

Walmart
06.2013 - 03.2014

Cashier/Customer Service

Wendy's
08.2009 - 06.2013

High School - undefined

Birol Adarsho High School

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Masuma Ali