- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Mindfulness Practices
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Regularly practice mindfulness and meditation for overall wellness
- Personal Development and Self-Improvement
Franchester Brown
Douglasville,GA
Summary
Results-driven Quality Technician at Universal Pure with expertise in in-process inspection and corrective actions. Demonstrated ability to enhance product quality through effective testing procedures and collaboration. Proven track record in reducing defects significantly, showcasing strong analytical skills and a commitment to excellence in quality assurance.
Personable and detail-focused with strong foundation in quality control principles and practices. Knowledgeable in quality inspection techniques, coupled with proficiency in data analysis and documentation. Committed to ensuring product excellence and efficiency in every task.
Developed skills in fast-paced manufacturing environment, focusing on precision and quality assurance. Seeking to transition into new field, leveraging expertise in process improvement and quality control. Adept at maintaining high standards and ensuring compliance with industry regulations.
Quality assurance professional with robust experience in ensuring product compliance and optimizing processes. Known for strong analytical skills, attention to detail, and proficiency in root cause analysis. Adept at collaborating with teams to drive continuous improvement and adapt to evolving requirements. Proven ability to maintain high standards and deliver consistent results in dynamic environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Technician
Universal Pure
Villa Rica, GA
04.2024 - Current
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Assisted in documenting inspection results and maintaining accurate records.
- Learned to operate testing equipment for product evaluation and safety assurance.
- Collaborated with team members to identify and resolve quality issues promptly.
- Contributed to maintaining a clean and organized work environment for optimal safety practices.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Maintained quality documentation and records for conformance with relevant standards.
Cashier
Big Lots
Carrollton, GA
08.2023 - 04.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Collaborated with team members to enhance store operations and improve customer experiences.
- Trained new cashiers on register operations and customer service protocols.
- Monitored inventory levels, assisting in stock replenishment to ensure product availability.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented strategies for reducing checkout wait times, improving overall efficiency.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Walmart
Carrollton, GA
09.2021 - 06.2022
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Handled cash and credit card payments accurately, ensuring secure transactions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to achieve departmental goals and improve service delivery.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored inventory levels at checkout, alerting management of low stock items.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Handled cash with high accuracy and took care to check bills for fraud.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Warren County High School
Warrenton, GA08.2020
Bachelor of Science - Social And Behavioral Health
University of West Georgia
Carrollton, GA12-2025
Skills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Corrective actions
- Sampling protocols
Certification
- QTC - Quality Technician Certification
- CQT - Certified Quality Technician
Interests
Timeline
Quality Technician
Universal Pure
04.2024 - Current
Cashier
Big Lots
08.2023 - 04.2024
Cashier
Walmart
09.2021 - 06.2022
High School Diploma -
Warren County High School
Bachelor of Science - Social And Behavioral Health
University of West Georgia