Franciel Cook

Assisted client with daily living activities and personal care needs.

• Maintained a safe and clean environment for client at all times.
• Communicated effectively with client to understand their preferences and needs.
• Assisted with transportation needs.

• Managed daily operations ensuring compliance with food safety standards.
• Scheduled employee shifts to maintain optimal staffing levels.
• Monitored inventory levels and ordered supplies as needed.
• Conducted regular performance evaluations for team.
• Maintained cleanliness and organization of the store environment.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Updated and maintained store signage and displays.
• Prepared monthly reports on sales figures, expenses, profits.
• Ensured compliance with safety regulations and company policies.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Updated POS system with new products and promotional offers.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Answered calls for multiple locations.

Generated quotes

Processed Ins claims

Assigned installers and out of state contractors.

Process payments

Order parts

Customer follow up

Resolve warranty issues or damage claims

Returned parts

Issue payments for contract labor.

Invoice completed jobs.

Factor Insurance jobs

Set up and maintain accounts with vendors in out of state markets

Set up and maintained accounts such as car lots, collission repair shops etc.

Point to point sales.

Track emplyee commisions and submit payroll.

Track sales for out of state accounts to adjust pricing and disounts per number of part sold in that market.

Answered calls

Sceduled jobs

Processed ins claims, ordered

Returns

Processed payments

Tracked sales

Customer follow up

Factored ins payments.

• Organized and maintained filing systems for easy access to information.
• Handled incoming calls and redirected inquiries to appropriate departments.
• Processed correspondence, including emails and mail, with attention to detail.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Delivered messages and ran errands.