NICOLE MILLS
3861 S. Bristol St #1016,CA
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
19
19
years of professional experience
Work History
Telephone Representative
Publishers Headquarters
01.2014 - 10.2021
- Answered inbound/outbound calls/maintained current & new client subscriptions
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
Owner/Dispatch/Driver Driver
HUSTLE HARDER 25.8 TEN TOWS TEAM TOWING
08.2007 - 11.2014
- 2 accidents/fixed flat tires/shipped & received junk cars to pick your part
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Directed successful operational turnaround, eliminating over $Amount in debt within Timeframe.
Cashier /Stocker / Open & Closed
Ross Dress 4 Less
04.2004 - 07.2006
- Oor assos./shipping & recieving
- Cashier/ stocking shelves/ receiving shipment/ shipping shipment/ open & closing with crew 25
- 8 TEN TOWS TEAM TOWING
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
Dispatcher/Assistant
Cels Logistics & Transportation
01.2021 - Current
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
ASSISTANT - undefined
Everest College
2014
Skills
- Sales
- Exellent Customer Service Skills
- Problem Solving
- Team Player
Timeline
Dispatcher/Assistant
Cels Logistics & Transportation
01.2021 - Current
Telephone Representative
Publishers Headquarters
01.2014 - 10.2021
Owner/Dispatch/Driver Driver
HUSTLE HARDER 25.8 TEN TOWS TEAM TOWING
08.2007 - 11.2014
Cashier /Stocker / Open & Closed
Ross Dress 4 Less
04.2004 - 07.2006
ASSISTANT - undefined
Everest College
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