FRANCINE BONGIORNO D’ANNA
Garden City
Summary
Results-driven and client-obsessed beauty professional with 3+ years of experience at Sephora, consistently exceeding sales and service goals through team collaboration, peer coaching, and operational excellence. Proven ability to lead by example, drive productivity, and inspire elevated client experiences. Seeking to transition into a Sales & Service Leader role to further support team development, client satisfaction, and overall store performance.
Overview
36
36
years of professional experience
Work History
Beauty Advisor (Full Time)
Sephora
Garden City
09.2021 - Current
- Maintain top productivity (TPLH: 4), consistently aligning with or exceeding store targets
- Act as Client Experience Leader (CEL) during shifts, coaching peers on digital tools (Color iQ, mPOS), client conversion and building multi-world baskets to elevate the client journey
- Drive traffic to in-store brand events by actively engaging clients, supporting brand partners, and promoting key launches, contributing to event success and sales performance
- Inspire and motivate team members to deliver elevated client experiences by providing in-the-moment coaching, sharing selling strategies, and fostering a collaborative, goal-oriented environment
- Adapted seamlessly when transitioning from fragrance to skincare zone to fulfill business need, demonstrating agility, initiative, and deepened knowledge in product recommendations and routines
- Prioritize client needs during high-traffic periods, using strategic multitasking to balance floor support, replenishment, fulfilling BOPIS orders and efficient checkout
Founder/Business Owner
Tutto Cioccolato Desserts
Franklin Square
02.2021 - 08.2025
- Launched and managed a home-based event dessert business, designing custom dessert tables tailored to individual client themes
- Managed social media marketing and branding to grow client base and drive repeat business
Customer Relations Manager
D’Anna’s of Elmont Pizzeria Restaurant
Elmont
10.2016 - 06.2019
- Oversaw customer experience and front-of-house operations in a high-volume restaurant
- Trained and supervised service staff to uphold high customer service standards in a fast-paced environment
Food Service Worker
Elmont School District
Elmont
03.2015 - 10.2016
- Prepared, served, and maintained food service operations for school-aged children
- Maintained health and safety standards while engaging positively with students
Teller/Customer Service Representative (40 hrs/wk)
Maspeth Federal Savings Bank
Forest Hills
06.1989 - 10.1996
- Delivered high-touch client service while opening new accounts and managing day-to-day transactions
- Supported clients with diverse financial needs, ensuring smooth banking experiences
Education
High School Diploma - Honors Program, Dean’s List
Christ the King Regional High School
Middle Village, NYSkills
- Customer service & engagement
- Retail merchandising expertise
- Store operations
- Omni orders
- Problem-solving
- Independent judgement
- Money handling
- Math skills
- Communication
Timeline
Beauty Advisor (Full Time)
Sephora
09.2021 - Current
Founder/Business Owner
Tutto Cioccolato Desserts
02.2021 - 08.2025
Customer Relations Manager
D’Anna’s of Elmont Pizzeria Restaurant
10.2016 - 06.2019
Food Service Worker
Elmont School District
03.2015 - 10.2016
Teller/Customer Service Representative (40 hrs/wk)
Maspeth Federal Savings Bank
06.1989 - 10.1996
High School Diploma - Honors Program, Dean’s List
Christ the King Regional High School