Francine DelBene
McDonald,OH
Summary
Dynamic supervisor with a proven track record at Trumbull County Sanitary Engineers, excelling in billing and accounting. Recognized for enhancing customer service satisfaction by 20%, leveraging strong analytical skills and effective communication. Committed to driving team success and optimizing financial processes through strategic leadership and exceptional problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Billing Supervisor
Trumbull County Sanitary Engineers
Vienna
05.2012 - Current
- Assisted in daily billing operations to ensure timely invoicing and accurate account management.
- Supported reconciliation of billing discrepancies to enhance accuracy and customer satisfaction.
- Collaborated with team members to streamline billing processes and improve workflow efficiency.
- Maintained up-to-date knowledge of billing software functionalities for optimal usage.
- Addressed customer inquiries regarding invoices, fostering effective communication and resolution strategies.
- Participated in training sessions to develop skills in financial compliance and reporting standards.
- Documented billing procedures to support process consistency and training efforts for new staff.
- Contributed to monthly reporting activities by compiling relevant data for management review.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Performed account reconciliations and resolved variances.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
Education
High School Diploma - Business
McDonald High School
McDonald06.1992
Skills
Supervisor
Billing
Accounting
Customer service
Office management
Timeline
Billing Supervisor
Trumbull County Sanitary Engineers
05.2012 - Current
High School Diploma - Business
McDonald High School