Shawnda Griffin
Enid,OK
Summary
Organized with five years of experience. Highly skilled in processing and documenting all payment transactions, including cash, checks, and credit cards. Prepared to bring leadership and success working in team environments to expanding organization.
Overview
12
12
Certifications
7
7
years of professional experience
Work History
CSG Billing
STARTEK
Enid, OK
11.2020 - Current
- Receive and promptly respond to customer billing issues to provide an effortless customer experience.
- Maintained at least two concurrent conversations throughout my shift using positive framing for all issues and concerns.
- Maintain system and product knowledge.
- Cultivated relationships with new and existing customers and maintained good partnerships with existing clients.
Various
REV, Admin-USA, Field Agent
Enid, OK
09.2019 - Current
- Concurrently managed 2-5 transcription projects with strict deadlines.
- Independently contracted to evaluate and interpret audio and video dictation, maintaining accuracy, recognizing terminology and discrepancies, and proper formatting to deliver to clients by established deadlines.
- Worked with company systems to give live support to clients while diligently completing all assigned tasks and meeting a weekly quota of at least 75 messages.
- Maintained customer satisfaction by providing quality services to chat support members while staying within company guidelines and boundaries.
- Secretly visit 1-10 stores, banks and restaurants per week to observe and measure customer service, product quality and the general environment of establishments.
- Create 1-10 accurate, descriptive essays about any mystery shopping trips within the given time frame in order to meet deadlines given.
Temporary HR Assistant
Omni Interactions
Enid, OK
03.2020 - 06.2020
- Collect and record accurate, consistent and reliable identification, qualifying event data in order to complete 3 FMLA applications per hour.
- Conduct telephone interviews, send email and letters to gather information and inform applicant of FMLA status.
- Maintained weekly, daily, monthly quotas.
- Other duties assigned by supervisor.
- Assure each call is handled in a professional manner.
Census Ambassador
Omni Interactions
Enid, OK
12.2019 - 03.2020
- Collect and record accurate, consistent and reliable data for 20-30 phone calls per hour.
- Conduct telephone 20-30 interviews per day for research using computer-assisted telephone Interviewing applications.
- Maintained weekly, daily, monthly quotas.
- Other duties assigned by supervisor.
- Assure each call is handled in a professional manner.
- Follow a script when making the calls to assure call quality
Pre-Press Plate Technician
Enid News & Eagle
Enid, OK
08.2018 - 09.2019
- Prepare print plates for printing press by hole punching and bending for attachment to press.
- Maintain and repair laser printer, stock printer sheets.
Paint Associate
Lowe's
Enid, OK
06.2018 - 08.2018
- Assist customers in finding the right tools for their projects.
- Stock merchandise using ladders, lifts, order picker and a fork lift.
Cashier Phlebotomist
St. Mary's Regional Medical Center
Enid, OK
10.2016 - 09.2017
- Collect lab specimens from patients.
- Greet, educate and put patients at ease whenever possible.
- Clean and stock phlebotomy area, phlebotomy carts and phlebotomy trays.
- Ensure patient and specimen accuracy Answer and direct phone calls Coordinate and distribute lab results to the practice providers.
- Collect blood and urine for testing at hospital Perform dipstick urinalysis and report results.
Caregiver
Home
Enid, OK
06.2014 - 07.2016
- I stayed home and helped my mother take care of my terminally ill father.
Residential Officer
Catalyst Behavioral Services
Enid, OK
02.2014 - 06.2014
- Monitor clients for proper dress code, doing chores and following facility rules.
- Transport clients to and from work.
- Alert staff to any problems or issues via face to face contact, phone or notes.
- Account for clients every 2 hours.
- Cash Office Associate.
SHC Kmart
Enid, OK
11.2013 - 02.2014
- Balance register tills Balance the money physically in the cash office Filing Order Change.
Cashier
United Supermarket
Enid, OK
09.2013 - 10.2013
- Maintain high level of customer service.
- Maintain accurate till Stocking and cleaning.
Hardware Associate
Lowe's
Enid, OK
03.2013 - 09.2013
- Maintain high level of customer service.
- Stock freight and fill empty places on shelves.
Education
B.A - Sociology
Skills
Customer Relations (10 years)undefined
Certification
+ years)
Timeline
CSG Billing - STARTEK
11.2020 - Current
Temporary HR Assistant - Omni Interactions
03.2020 - 06.2020
Census Ambassador - Omni Interactions
12.2019 - 03.2020
Various - REV, Admin-USA, Field Agent
09.2019 - Current
Pre-Press Plate Technician - Enid News & Eagle
08.2018 - 09.2019
Paint Associate - Lowe's
06.2018 - 08.2018
Cashier
Phlebotomist - St. Mary's Regional Medical Center
10.2016 - 09.2017
- Caregiver
Home
06.2014 - 07.2016
Residential Officer - Catalyst Behavioral Services
02.2014 - 06.2014
- SHC Kmart
11.2013 - 02.2014
Cashier - United Supermarket
09.2013 - 10.2013
Hardware Associate - Lowe's
03.2013 - 09.2013
Management Experience
Writing Skills (10+ years)
Operating Systems (10+ years)
Leadership Experience (5 years)
Technology (10+ years)
Customer Support (10+ years)
Customer Relations (10+ years)
Word Processing (10+ years)
Intake Experience (1 year)
10-Key (3 years)
Salesforce (1 year)
+ years)
Northwestern Oklahoma State University - B.A, Sociology
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