Francine Garcia
Chicago,IL
Summary
Energetic and reliable,excelling in customer service and cash handling. Proven ability to multitask in fast-paced environments while maintaining a positive attitude. Skilled in using POS systems to enhance customer satisfaction and resolve inquiries effectively.
Overview
11
11
years of professional experience
Work History
Team Member
Dunkin' Donuts Franchising
Chicago, IL
08.2023 - 07.2024
- Stocked shelves and organized merchandise to optimize customer experience.
- Maintained cleanliness of work area, ensuring compliance with health regulations.
- Processed orders on POS system and accepted cash and charge payments.
- Operate cash register, handling transactions with attention to detail and cash management practices.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Operated espresso machines and brewing equipment efficiently.
- Worked effectively in fast-paced environments.
- Used POS system to accurately enter orders and process payments.
- Excellent communication skills, both verbal and written.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Engaged with customers as they entered the store, ensuring timely assistance and support.
Cashier
AV Anthony's
Chicago, IL
04.2013 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at shift end.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth operation during peak hours.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
- Delivered exceptional customer service in high-volume fast food environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
GED -
Richard Dailey College
Chicago, IL05-2012
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Cash handling
- Positive attitude
- Reliable and punctual
- Time management
- POS systems
- Communication
Timeline
Team Member
Dunkin' Donuts Franchising
08.2023 - 07.2024
Cashier
AV Anthony's
04.2013 - 07.2023
GED -
Richard Dailey College