Francine LaPorte

• Monitored channels for compliance with federal regulations and strict company rules.
• Ran commercials during newscasts, sports programs and network shows.
• Performed quality control duties for on air content during newscasts.
• Identified equipment issues and implemented troubleshooting techniques for resolution.
• Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
• Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
• Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
• Coordinated with engineers and producers to ensure effective operation of broadcast systems.
• Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Selected sources from which programming would be received or through which programming would be transmitted.

I put out produce on the sales floor.

I cut up some fruit every day.

I cleaned up lots of produce refuse.

I checked the sales floor for spoilage.

I lifted heavy things.

I worked in Deli for a little bit too.

Conference Call, TTY, "0", and 411 telephone operator

The systems were numerous considering I did all four of these things, and each required a different system to operate.

For TTY I did qualify at 69wpm (fed limit at the time was 60wpm)

• Provided on-the-job training to newly hired workers and team members.
• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Connected callers with appropriate professional, department, or business.
• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Operated switchboard and routed incoming calls to appropriate departments.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
• Handled customer complaints using strong engagement, research and issue-resolution skills.

I had a clearance.

I finished my enlistment with an Honorable discharge.