Francine Lara-Felish

Oversaw customer interactions by providing in-person and email assistance to enhance satisfaction. Directed reservation management and responded to customer inquiries pertaining to helicopter tours and charters. Administered payment processing, invoice generation, and meticulous record maintenance. Facilitated efficient office operations and streamlined administrative processes. Partnered with management to devise impactful marketing strategies and promotions to drive booking increases.

• Assisted customers with inquiries about helicopter services and booking procedures.
• Resolved customer complaints effectively, ensuring satisfaction and retention.
• Collaborated with team members to streamline service processes for improved efficiency.

Oversaw flight dispatch and flight following operations, ensuring adherence to federal regulations through effective monitoring and procedural development. Collaborated with the director of operations and president to design and implement procedures for the medical HHA program and helicopter air ambulance services. Managed sales and administrative responsibilities to enhance operational efficiency.

• Monitored aircraft movements using advanced tracking systems to ensure safety and compliance.
• Communicated with pilots, crew, and ground personnel to facilitate real-time decision-making.
• Analyzed flight data to identify trends and improve operational efficiency across missions.
• Coordinated flight schedules and logistics for efficient operations and timely departures.
• Trained new team members on procedures and protocols for effective flight following.
• Led initiatives to streamline workflows, resulting in reduced delays and improved service quality.

• Extracurricular Activities: Soccer & Softball