Francine Martin
Athol,ID
Summary
Professional Customer Support Specialist offering great communication and outstanding customer service in the following areas: inbound/outbound customer service calls, email and chat, product sales, data entry, order specialist, website assistance and technical support.
In addition to my many skills, I am a highly-motivated employee with desire to take on new challenges and devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE / TECHNICAL SUPPORT
Dish Tv
Athol , Idaho (remote)
2023.02 - 2024.01
- Utilized active listing skills and provided empathy statements to inbound/outbound customers in order to assist customer in identifying their needs or technical issues.
- Problem solve, troubleshoot and quickly navigate company database in order to achieve one call resolutions.
- Explain solutions to restore services and functionality in clear and concise, step-by-step instructions, in terms that were easy for the customer to understand and follow.
- Effectively able to de-escalate elevated customers by maintaining a positive tone and a professional demeanor.
Customer Order Support Specialist
Office Depot Inc
Athol , Idaho (remote)
2020.02 - 2022.11
- Assisted customers with placing orders including website order assistance, provided order logistics, processed payments for orders with honesty and integrity and approved refunds and credits.
- Retained product knowledge and current promotional offers in order to direct the customer purchases towards their needs.
- Followed up with customers after their purchases to ensure satisfaction with products received.
- Resolved customer complaints regarding billing or product delivery in a timely manner.
Education
High School Diploma -
Billings Senior High School
Billings, MTCertificate( CAPPS) - Information Technology Applications
Spokane Falls Community College
Spokane, WASkills
◉ Active Listening
◉ Empathy
◉ Clear Communication
◉ Microsoft Office
◉ Multi-Task
◉ Phone Etiquette
◉ Problem Solving
◉ Technical Support
◉ Conflict Resolution
◉ Time Management
Timeline
CUSTOMER SERVICE / TECHNICAL SUPPORT
Dish Tv
2023.02 - 2024.01
Customer Order Support Specialist
Office Depot Inc
2020.02 - 2022.11
High School Diploma -
Billings Senior High School
Certificate( CAPPS) - Information Technology Applications
Spokane Falls Community College
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