Summary
Overview
Work History
Education
Skills
Timeline
Generic
FRANCINE MONTGOMERY

FRANCINE MONTGOMERY

Customer Service Representative
PALMDALE,CA

Summary

To obtain a position with a company that values great work ethic and rewards its employees for providing outstanding service that will allow me to utilize my leadership skills and ability to be an excellent team player. Highlights of qualifications Excellent oral and written communication skills Detail oriented and able to learn and apply new techniques quickly Dependable, trustworthy, productive, patient, focused and diligent; can be counted on to complete assigned tasks independently and in a timely manner Self-motivated and reliable; work independently with minimal supervision Work well in fast-paced multi-tasked environment Outgoing and energetic; work well with others Data entry 45 WPM Proficient using Smart Chat communications Experienced user of Microsoft Office Suite Applications Skilled Life Coach with 10+ years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.

Overview

23
23
years of professional experience

Work History

Life Coach

Church
Lancaster, CA
12.2018 - Current
  • Regularly counsel and minister to congregation and family members of Desert Community

Maintenance Administrator

AT&T Inc
12.2004 - 11.2018
  • Performed general office duties in a professional office environment
  • Mitigated customer complaints initiated with the Public Utilities Commission
  • Analyzed issues and interfaced with multiple organizations to resolve problems
  • Experienced in load and resource planning for station load technician via routing of daily workload
  • Successfully conducted supplemental training of peers when needed
  • Responded timely to Smart Chat communications
  • Managed priorities under demanding work schedule and met deadlines to the satisfaction of multiple supervisors
  • Multi-tasked between dispatching, routing and handling internal and external customer calls
  • Monitored the pool for cable damages created through the AUTO-CORR
  • Manually built cable failures as requested in WFA/C
  • Maintained and provided status on open cable damages to AT&T infrastructure; while providing stage restoration on behalf of Core I&M and C&E
  • Facilitated restoration of services by managing technicians
  • Worked with management to develop Key Performance Indicators (KPI)

Maintenance Administrator

Customer Care Center, AT&T Inc
Glendale, CA
06.2000 - 12.2004
  • Reviewed and processed DSL and DLE orders.
  • Scheduled dispatched technicians as needed to ensure service requests were completed within designated timeline analyzed issues and interfaced with multiple organizations to solve problems
  • Answered multi-line telephone
  • Managed correspondence received through multiple channels
  • Delegated tasks to carefully selected employees in alignment with resource management goals.

Education

No Degree - Biblical Studies

Christian Leadership Institute
17771 West Spring Lake Rd Spring Lake, Michigan
08.2024

College, Clerical Certificate -

Metro Career
City Of Los Angeles, CA

High School Diploma -

Mills High School
Little Rock, AR
06.1987

Skills

  • Client Rapport-Building
  • Online Chat
  • Microsoft Office
  • Daily Logs
  • Calm and Professional Under Pressure
  • Call Volume and Quality Metrics
  • Livechat Messaging
  • Administrative and Office Support
  • Customer Service and Assistance
  • Data Entry
  • Telephone Answering
  • Clerical Experience
  • Phone Call Direction

Timeline

Life Coach

Church
12.2018 - Current

Maintenance Administrator

AT&T Inc
12.2004 - 11.2018

Maintenance Administrator

Customer Care Center, AT&T Inc
06.2000 - 12.2004

No Degree - Biblical Studies

Christian Leadership Institute

College, Clerical Certificate -

Metro Career

High School Diploma -

Mills High School
FRANCINE MONTGOMERYCustomer Service Representative