Rachel Steele

Work History

Life Coach

Myers-Davis

01.2025 - Current

Work with the client assigned to me, focusing on completing tasks that enhance their life skills, as well as addressing any additional tasks and preferences they may have.
Track distance traveled with the client and the reasons for our journey.
Ensure that the client has eaten or taken them to get food if needed, and I distribute medication when required.
My commitment to nurturing and enriching the lives of young children and adults makes me a valuable asset in any environment.
Helped clients build life management and coping skills to handle daily needs and specific stressors.
Documented behaviors, treatments and non-compliance issues.
Encouraged clients to set and achieve reasonable goals on weekly basis.

Delivery Driver

Door Dash

06.2024 - Current

Check into an app to view availability or schedule shifts in advance based on my availability.
Tracking of my mileage at the start of each shift, and noting when the order is accepted and picked up.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Review the drop-off instructions to ensure weather the customer wants drop off or handed items.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Informing the customer if the order has been left with the front desk if drop off location is a hotel, providing a photo to confirm the designated location.
If any problems occur, I contact customer support through the app and use its directions to ensure the correct delivery of each item.

Office Manager

Trinity Massage and Spa

11.2017 - Current

I started my career as the first official receptionist and took charge of organizing both past and current client intake forms.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Oversee office inventory activities, stocking and shipment receiving.
Fold, organize and put away laundry.
Assisted in organizing and overseeing assignments to drive operational excellence.
Leveraged data to make informed decisions and drive business improvements.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Contact clients to set up, cancel, or reschedule appointments.
Cleaning, rearranging, and decorating for seasonal and holiday events.
Accept time-off requests from all employees and serve as the first point of contact for any questions or issues that may arise.
Due to my exceptional performance as a receptionist, I was promoted to the newly created position of Front Desk Manager.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Creating employee party's and events.
Evaluated employee performance and conveyed constructive feedback to improve skills.
My dedication and in-depth knowledge of various office functions eventually led to my promotion to another newly created position: Office Manager, which I currently hold.

Secret Shopper

Second to None

01.2016 - Current

As a secret shopper, I regularly log in to check for current assignments.
Taking mental notes of specific tasks that must be completed to ensure the safety and quality of the items needing to be evaluated at each location, as well as employees.
Submit reports that include the items checked, my interactions with employees, their names, and observations about the cleanliness of the store, both inside and outside.
Provide proof of purchase and detail any additional items needed.
If any issues arise, questions, or the need to reschedule occurs, I contact the organizer via email and make sure to stay updated on expectations regarding timing.

Cashier / Stocker

Big Lots

10.2017 - 01.2021

During opening shifts, I would run reports and prepare for the shift by ensuring any returns left from the day prior made it back onto the shelves.
Welcomed customers and helped determine their needs.
Addressed customer needs and made product recommendations to increase sales.
Answered questions about store policies and processing returns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Collected shopping carts from the parking lot and around the store.
Signing people up for rewards programs or Credit Cards if they are interested.
Assisted with unloading trucks for brief periods.
Worked flexible schedule and extra shifts to meet business needs.
Helped in the furniture section, and covering breaks for other employees
As a stocker, I was responsible for completing end caps based on the provided diagrams and stocking items on the shelves
I made sure that all items were within their expiration dates and displayed with their labels facing outward.
When closing shifts occur, I would gather trash and clean the floors and bathrooms.

Cashier / Icer / Promoter / Media Director and Assistant Manager

The Donut Stop

11.2015 - 11.2018

I started my career as a Cashier, where my responsibilities included taking orders and preparing donuts, coffee, and other customer drinks.
Greeted customers entering store and responded promptly to customer needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Working in a small location with multiple staff members and various bags and boxes requires effective communication and smooth workflow to prevent product loss, avoid collisions, and minimize misunderstandings.
Learned duties for various positions and provided backup at key times.
Later my role expanded to include Icer, where I iced items, transported them, and moved large metal racks full of donuts to ensure the front cashiers had the supplies they needed before running out.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained a clean and organized workspace and conducted inventory checks for needed items.
Worked flexible schedule and extra shifts to meet business needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
My efforts in promoting the brand during my personal time led to my promotion to a newly created position as a Promoter.
Addressed customer needs and made product recommendations to increase sales.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and took care to check bills for fraud.
Performed cash, card, and check transactions to complete customer purchases.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
I was promoted again to another newly created position as Media Director and Assistant Manager.

Tour Guide

Eddie Bauer

01.2014 - 01.2016

I worked as a tour guide, assisting customers in finding items they needed.
Built personal relationships with guests to promote positive experiences.
My responsibilities included upselling products, issuing rewards cards, and inviting customers to sign up for the store credit card.
When a desired size was unavailable on the sales floor, I would check the back stock or assist the customer in ordering through the store's catalog option.
Unpacked items upon their arrival from shipment and packaged returns to be sent back to headquarters.
Folded and hung items as instructed, making sure to tuck the sleeves into the pockets to meet the store's standards.
While checking out customers, offered the opportunity to sign up for membership and credit cards checking to see if they were eligible.
Ensured that the dressing rooms were clean and that any empty items were restocked.
Organization of both the back room and the main shopping area.

Waitress / Partial Hostess

Ferraro's Pizzeria

01.2014 - 01.2016

I was a waitress and partial hostess.
When guests would come in it would be our job to know who was in rotation and greet and seat the guests.
Kept server areas clean and stocked to increase efficiency while working tables.
Checked guests' identification before serving alcoholic beverages.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Used cash registers and credit card machines to cash out customers.

Cashier

Dairy Queen

01.2013 - 01.2015

As the cashier, I would open the store, and often close the store.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Used POS system to enter orders, process payments and issue receipts.
Food Preparation and serving.
Helped customers complete purchases, locate items, and join reward programs.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Answered questions about store policies and addressed customer concerns.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each month with fresh merchandise.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Nursery Teacher

Bottles to Busses

01.2011 - 01.2013

I began as a toddler teacher and helped students learn, potty train, and change diapers when needed.
As the nursery teacher I single-handedly looked after 6-8 newborn to 11-month-old babies.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Assisted in preparation of meals and snacks to provide children with proper nutrition. Assisting with feeding depending on age.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Gathered materials and resources to prepare for lessons and activities.
Actively encouraged children to develop their communication, problem-solving and social skills.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Once the parents picked them all up, I would move around from classroom to classroom to offer breaks and support where needed.

Front Desk Representative

Rodeway Inn & Suites

01.2010 - 01.2013

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Answered customer telephone calls promptly and appropriately handled needs.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Folded and put away laundry.
Maintained clean and organized front desk areas to uphold polished company image.
Put out and away breakfast depending on when the owner was out of town.

Receptionist

Wholesale Homes

01.2011 - 01.2012

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Maintained confidentiality of information regarding clients and company.
Kept reception area clean and neat to give visitors positive first impression.

Front Desk Representative

Comfort Inn & Suites

09.2010 - 01.2011

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Confirmed reservations and identification.
Collected room deposits, fees, and payments.
Scheduled wake-up calls, prepared room keys, and retrieved faxes for online booking applications.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Made cookies for arriving guests, folded laundry.
Answered multi-line phone system and enthusiastically greeted callers.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Receptionist

AR Department of Workforce Services

05.2009 - 08.2009

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered central telephone system and directed calls accordingly.
Maintained visitor log for entering and leaving facility for security purposes.
Maintained confidentiality of information regarding clients and company.
Kept reception area clean and neat to give visitors positive first impression.
Helped office staff prepare reports and presentations for internal or client-related use.
Handled assignments independently with good judgement and critical thinking skills.
Additionally, I helped organize the storage area and prepared files for upcoming social worker classes
In the computer lab, I assisted individuals in setting up online accounts to search for job opportunities.

Summary

Overview

Work History

Life Coach

Delivery Driver

Office Manager

Secret Shopper

Cashier / Stocker

Cashier / Icer / Promoter / Media Director and Assistant Manager

Tour Guide

Waitress / Partial Hostess

Cashier

Nursery Teacher

Front Desk Representative

Receptionist

Front Desk Representative

Receptionist

Education

High School Diploma -

Skills

Certification

Timeline

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