Francine Rafanan
AURORA,ILLINOIS
Summary
Focused cashier with strong understanding of retail operation. Offering 35 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Housekeeper
Shilo Inn
Killeen, TX
09.2020 - 04.2021
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Dollat Tree
Harker Heights, TX
12.2018 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Jewel Osco
Skokie, Illinois
05.2016 - 11.2018
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Proceed POS transactions, including checks, cash and credit purchases or refunds
- Helped customer complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Cashier/Product Demonstrator
Sam's Club
Evanston, Illinois
08.2004 - 03.2016
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Proceed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Worked with team to achieve sales goals for products.
- Assisted customers in locating items, addressed questions and provided product samples.
- Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
Education
Diploma -
West Covina High School
West Covina, CASkills
- Customer assistance
- Cash handling
- Teamwork
- Customer Service
- Customer service-focused
- Excellent oral and written communication
Timeline
Housekeeper
Shilo Inn
09.2020 - 04.2021
Cashier
Dollat Tree
12.2018 - 09.2019
Cashier
Jewel Osco
05.2016 - 11.2018
Cashier/Product Demonstrator
Sam's Club
08.2004 - 03.2016
Diploma -
West Covina High School
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