Francine Sanchez

• Reviewed and processed appeals for health plan members efficiently.
• Collaborated with healthcare providers to gather necessary documentation.
• Addressed member inquiries regarding the appeals process promptly.
• Demonstrated ability to work independently as well as collaboratively within a team environment.

Quality Specialist

• Auditing prescriptions labels before they went out, for any and all errors that may have been missed by the pharmacist.
• communicating with pharmacists to confirm errors.
• Resource tech: involved helping other teammates with any concerns or question they may have had.
• Data entry for the productivity of staff.
• creating Jam boards for teammates Birthdays, anniversaries, and any accomplishments
• Managing and updating the Resource page for the team.

Sr. Pharmacy Technician

• Consulted with Doctors offices and customers to obtain new prescriptions.
• Notating details of the calls to doctors and customers
• Assisting in deep dives into customers' accounts to get their accounts reestablished with the company.
• Gather the correct Pharmacy and or Doctor's offices contact information for the customers profile.
• Hosting team meetings.

• Taking calls from customers and or Doctor's offices.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Communication with patients and prescribers.
• Customer service.
• putting refill request in.
• Giving medication statuses updates.
• Transferring calls to the appropriate departments.