Francine Jillian Tapayan
Austin,TX
Summary
Proven Access Control Technician with a track record of enhancing system efficiency and client satisfaction at Tesla. Leveraged expertise in remote access and problem resolution to streamline IT support, achieving significant productivity gains. Skilled in both technical troubleshooting and fostering strong client relations, demonstrating a unique blend of analytical and interpersonal communication abilities. Most of all, strong desire to learn and improve in order to broaden my understanding of technical engineering processes
Overview
7
7
years of professional experience
Work History
Access Control Technician (ITAS9413)
Tesla
Austin, TX
07.2023 - Current
- Increased efficiency of access control maintenance by implementing a proactive monitoring and reporting system.
- Assisted clients in creating customized security policies that aligned with their specific needs and organizational requirements.
- Improved client satisfaction by providing timely troubleshooting and repairs of malfunctioning access control devices.
- Stayed up-to-date on industry trends and emerging technologies, incorporating new advancements into access control solutions when appropriate.
- Detailing work order completions, logged malfunctions and other activities.
- Responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors
- Maintain and update access levels for existing employees and contingent workers
- Using a variety of systems, assisting with requests both in-person and email/ticketing system
- Troubleshoot, assess, and triage access control issues as required and adapt to communication styles to suit different audiences at Tesla
- Provide exceptional customer service while supporting external partners with requests through established communication channels
- Streamlined IT support processes, resulting in increased productivity within the department. Monitored systems in operation and quickly troubleshot errors.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Responded to customer inquiries and provided technical assistance over phone and in person
Logistics Coordinator
Utra Air Cargo
Carson, CA
04.2021 - 06.2023
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Gather and input data in database or computer files, whilst verifying accuracy of valuable company information.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
Freight Forwarder
CTL Maritime
Inglewood, CA
01.2020 - 03.2021
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Cashier
Cinemark Theaters
Carson, CA
12.2017 - 03.2018
- Assisted customers with inquiries and provided exceptional service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Processed refunds and exchanges in accordance with company policy.
- Provided backup support for other departments when needed, (Usher, Janitorial, Kitchen Aid).
- Welcomed customers and helped determine their needs.
Education
Computational Science
Southern New Hampshire University
Hooksett, NHJuan Rodriguez Carrillo High Scool
Long Beach, CA07.2019
Skills
- Remote Access
- Data Entry
- Bilingual (Tagalog/English)
- Computer literacy
- Basic Computing Knowledge and Configuration Database Management
- Some experience in Python
- Troubleshooting
- Access Control Systems
- Codes Compliance
- Microsoft Office
- Microsoft OS
- Remote Access Software
- Client Relations
- Problem Resolution
- Attention to Detail
- Networking
- Analytical and Critical Thinking
- Flexible and Adaptable
- Strong Verbal and Written Communication Organizational Skills
- Customer service
- Active Listening
- Documentation Review
- Interpersonal Communication
Timeline
Access Control Technician (ITAS9413)
Tesla
07.2023 - Current
Logistics Coordinator
Utra Air Cargo
04.2021 - 06.2023
Freight Forwarder
CTL Maritime
01.2020 - 03.2021
Cashier
Cinemark Theaters
12.2017 - 03.2018
Computational Science
Southern New Hampshire University
Juan Rodriguez Carrillo High Scool