Francine N Webb
Customer Service
East Syracuse,NY
Summary
Authentic and Energetic Customer Service Sales Specialist with excellent critical thinking skills looking to build a career in Administrative and/or Customer Service Sales Roles
Overview
5
5
years of professional experience
Work History
Case Manager/Job Coach
YWCA Syracuse & Onondaga County
Syracuse NY
07.2023 - 12.2023
- Met with up to 20 clients monthly in identifying community resources and connecting with appropriate services while documenting clients progress and develop 6 month ISPs.
- Responded to crises situations as they arise while assuring safety for all involved and documentation to leadership according to agency guidelines.
- Supported/Coached onsite Women to Work participants thru mentoring/redirection on policies and procedures for 4 week internships
Sales Specialist
Charter Communications, Spectrum
East Syracuse, NY
01.2020 - 07.2023
- Interacted with up to 25 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Interacted with up to 25 customers daily while determining needs, delivering solutions while successfully over-coming objections and exceeding sales goals.
- Mentored over 50 new hires in navigating software and order entry and increasing employee retention rate.
Program Coordinator
YWCA Syracuse & Onondaga County
Syracuse, NY
11.2022 - 05.2023
- Coordinated graduations for over 20 women who successfully completed requirements of program, including food, certificates, transportation and incentives.
- Established relationships with each cohort, identifying current barriers, desires, aptitudes, education and employment history.
Residence Supervisor
YWCA Of Syracuse And Onondaga County
Syracuse
10.2018 - 03.2019
- Assisted 55 women and children with transitioning into and maintain living environment while establishing strong relationships with residents.
- Supported personal needs of residents dealing with diverse and crises situations.
Education
GED -
Saint Anne Institute
Albany, NY06.1989
Skills
- Consultive Selling
- Program Guidelines Adherence
- Client Advocacy
- Problem-Solving Skills
- Ability to build rapport quickly with diverse population's and cultures
- Excellent critical thinking
- Client support
- Case Management
Volunteer- St. Lucy’s Church
- Help plan and prepare meals for over 75 people facing food/economic insecurity
- Counseled clients on various community resources based on their individual needs
D&I Council -Charter Communications
- Help establish supportive and welcoming environment in which employees of all backgrounds and lifestyles can work together
- Worked collaboratively with Human Resources on special projects and initiatives
Timeline
Case Manager/Job Coach
YWCA Syracuse & Onondaga County
07.2023 - 12.2023
Program Coordinator
YWCA Syracuse & Onondaga County
11.2022 - 05.2023
Sales Specialist
Charter Communications, Spectrum
01.2020 - 07.2023
Residence Supervisor
YWCA Of Syracuse And Onondaga County
10.2018 - 03.2019
GED -
Saint Anne Institute