Francis Agbaingbe Williams
Berkshire Farm Center And Services For Youth
Rensselaer,NY
19
years of professional experience
Caring Youth Development Specialist dedicated to aiding youth community members. [Number] years of assisting career, educational and social development of young people. Works with students of diverse backgrounds and histories. Encourages achievement among future community leaders. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Youth Development Specialist
3 Years 10 Months- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Developed individual and group programs to encourage prosocial behaviors.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Designed individualized independent youth living plans to help youngsters learn self-reliance.
Dispatch Assistant /Customer Service Associate
1 Year 7 Months- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
Security Professional/Marketing Associate
2 Years 5 Months- Monitored property and investigated areas of suspicion.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided safety reports and data analysis to building managers to inform security processes.
- Managed information system regulatory compliance to meet updated guidelines.
Warehouse Assistant
1 Year 6 Months- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborating with other departments to optimize warehouse operations and keep production high.
Supervisor of Operations
2 Years 4 Months- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Personal Assistant
3 Years 8 Months- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
GSM Market Sales Rep
3 Years 7 Months- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
Associate of Applied Science - Electrocardiograph Technology
Associate of Applied Science - Sterile Processing Technology
High School Diploma
Skills
Program Planning
Documentation Management
Clerical Support
Service Optimization
Community Outreach
Needs Assessment
Timeline
Youth Development Specialist
Berkshire Farm Center And Services For Youth
12.2022 - CurrentRead More
Dispatch Assistant /Customer Service Associate
Amazing Grace Medical Transportation
05.2021 - 12.2022Read More
Security Professional/Marketing Associate
Summit Security Services Inc.
02.2018 - 07.2020Read More
Warehouse Assistant
Tonys Tires And Wheels
04.2017 - 10.2018Read More
Supervisor of Operations
GAT Protocol Services
01.2014 - 05.2016Read More
Personal Assistant
Davvy Incorporated
03.2011 - 11.2014Read More
GSM Market Sales Rep
MTN Communications
02.2008 - 09.2011Read More
West African Examination Council
High School Diploma
Read More
Ashworth College, Online Acedemy
Associate of Applied Science from Sterile Processing Technology
Read More
Schenectady County Community College
Associate of Applied Science from Electrocardiograph Technology
Read More