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Francis Gomez
Ennis,TX
Summary
Capable Food Service Manager offering over 12 years of experience in food service and team management. Maintain cost controls and provide optimal coverage to meet business needs without sacrificing quality.
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. I am a fast learner and able to adapt to a constantly changing work environment.
Overview
19
19
years of professional experience
Work History
Operations Manager
Chick-fil-A
Ennis, TX
09.2020 - 03.2021
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Assistant Deli Manager
Bucees
Ennis, TX
09.2019 - 08.2020
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Managed team of 20 employees in high-volume deli doing more than $80,000 in business each week.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Food Service Manager
Sodexo
Ennis, TX
09.2010 - 09.2019
- Controlled portion sizes and garnishing for optimal cost controls
- Assessed employee schedules for effectiveness and approved all timesheets
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Completed reports outlining meal numbers, service efficiency and various contributing costs
- Supervised staff preparing and serving 400 meals per day
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Established and managed effective controls for labor and inventory costs
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Reduced food waste by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items
- Responded to customer concerns efficiently, accurately and with detailed information
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Trained and mentored up to 2 new employees each quarter
- Adhered to all company food, safety, quality and sanitation policies
- Completed regular line checks to maximize quality assurance
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Priced and ordered food products, kitchen equipment and food service supplies
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Coordinated preparation of customer meals and monitored food handling for safety purposes
- Prepared and led food service training programs to teach staff food safety, kitchen hazards and HACCP
Food Service Manager
Chartwell
Ennis, Texas
09.2009 - 09.2010
- Responded to customer concerns efficiently, accurately and with detailed information
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Controlled portion sizes and garnishing for optimal cost controls
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Completed reports outlining meal numbers, service efficiency and various contributing costs
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Completed regular line checks to maximize quality assurance
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Adhered to all company food, safety, quality and sanitation policies
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Coordinated preparation of customer meals and monitored food handling for safety purposes
Bank Teller
Bank of America
Ennis, TX
11.2005 - 06.2006
- Counted as much as $10,000 in daily funds with manual and machine-assisted methods
- Maintained optimal financial controls by securing funds and making accurate transactions
- Verified amounts and integrity of every check or funds transfer
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction
- Explained bank services, financial products and applicable fees to customers
- Processed customer transactions hourly while demonstrating extreme attention to detail
- Entered transactions into computer and issued customer receipts
- Responded and assisted customers with account inquiries and updates
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Served customers each shift, remaining composed and professional even in high-stress situations
- Reconciled cash and checks against computer records at end of shift
Shift Leader
Jack In The Box
Ennis, Texas
08.2002 - 06.2005
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
- Trained and supervised team member to maximize performance and meet daily objectives
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with food safety guidelines to keep products within tight tolerances
- Allocated tasks to employees daily and monitored activity and task completion
Education
High School Diploma -
Ennis High School
Ennis, TX2003
Skills
- Team supervision
- Issue resolution
- Staff development
- Safety proficiency
- Adaptive team player
- Personnel training and development
- Time management
- Cash handling accuracy
- Effective team player
- Dependable and reliable
- Organizational strengths
- Cheerful and energetic
- Flexible schedule
- Excellent multi-tasker
- Staff training and development
- Inventory control procedures
- Detail-oriented
Timeline
Operations Manager
Chick-fil-A
09.2020 - 03.2021
Assistant Deli Manager
Bucees
09.2019 - 08.2020
Food Service Manager
Sodexo
09.2010 - 09.2019
Food Service Manager
Chartwell
09.2009 - 09.2010
Bank Teller
Bank of America
11.2005 - 06.2006
Shift Leader
Jack In The Box
08.2002 - 06.2005
High School Diploma -
Ennis High School