Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francis Crossen

FRANKLIN,MA

Summary

Dynamic and results-oriented professional with a proven track record at Gateway Liquors, excelling in shipping, receiving, and customer service. Expert in maintaining high cleanliness standards and inventory management. Demonstrated ability to motivate and handle high-pressure situations, ensuring customer satisfaction and operational efficiency. Skilled in positive customer interactions.

Overview

5
5
years of professional experience

Work History

Warehouse Supervisor & Customer Service

Gateway Liquors
06.2024 - Current
  • Supervised shipping and handling operations.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.

Customer Service Cashier

Liquor World
04.2020 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

No Degree - Emt Training & Building Construction & Design

North Eastern University
Dedham, MA
06-1995

Certificate -

Mission Hill High School
Roxbury, MA
06-1984

Skills

  • Loading and unloading
  • Shipping and receiving
  • Attention to detail
  • Inventory replenishment
  • Employee motivation
  • Customer service

Accomplishments

Handled customer's concerns as well as customer service, invoice orders & organization of store inventory

Timeline

Warehouse Supervisor & Customer Service

Gateway Liquors
06.2024 - Current

Customer Service Cashier

Liquor World
04.2020 - 12.2023

No Degree - Emt Training & Building Construction & Design

North Eastern University

Certificate -

Mission Hill High School

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Francis Crossen