Michelle Martinez
Las Vegas
Summary
Resourceful and dedicated professional with a proven track record in customer service, sales, and warehouse operations. Quick to adapt and eager to learn, with a strong commitment to meeting performance goals and delivering exceptional service. Known for strong communication skills, attention to detail, and ability to thrive in fast-paced environments. An effective team player who consistently contributes to team success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer service representative
United health group
01.2021 - 12.2025
- Leveraged over 4 years of customer service experience to deliver exceptional support across multiple channels, including phone, email, and chat.
- Leveraged comprehensive product and service knowledge to enhance customer assistance and facilitate case resolution.
- Exhibited professionalism and meticulous attention to detail while managing escalations.
- Demonstrated eagerness and proactivity in acquiring additional roles to enhance team flexibility.
- HIPPA compliant and excellent with data entry
Warehouse associate
Amazon
01.2020 - 01.2021
- Demonstrated strong adaptability and a quick learning curve to efficiently meet product and consumer demands.
- Consistently met and exceeded productivity targets, ensuring timely order fulfillment and customer satisfaction.
- Proven ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
Sales associate / Product associate
01.2018 - 01.2020
- Consistently met and exceeded sales targets by delivering personalized customer service and product recommendations.
- Efficiently maintained product availability by promptly restocking inventory to meet high customer demand.
- Demonstrated strong organizational skills and a commitment to ensuring an excellent shopping experience for customers.
Education
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Cimarron Memorial Highschool
01.2020
Skills
- Computer skills
- Microsoft knowledge
- Customer Service
- Retail Sales
- Landscaping
- Packaging
- Loading unloading
- Typing
- Chat and Email support
- Data entry
- HIPPA complaint
- Orginized
- Salesforce knowledge
LANGUAGES
English
Spanish
Timeline
Customer service representative
United health group
01.2021 - 12.2025
Warehouse associate
Amazon
01.2020 - 01.2021
Sales associate / Product associate
01.2018 - 01.2020
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Cimarron Memorial Highschool