Overview
Work History
Timeline
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Francis Fung

Eastvale,CA

Overview

33
33
years of professional experience

Work History

Cobol Programmer

ADP
02.1992 - 04.1994
  • Developed custom Management Reports for ADP clients, enhancing data visibility and decision-making.
  • Optimized the Clients Masterfile in the Mainframe system, improving processing efficiency.
  • Generated comprehensive Labor, General Ledger, and Retirement Reports, meeting diverse client needs.

Lead PC Support

ADP
05.1994 - 06.1998
  • Delivered exceptional technical support for multiple ADP software products through phone and on-site assistance.
  • Collaborated with Account Executives to streamline new client setups, enhancing operational efficiency.
  • Trained and led a team of junior PC Support Specialists, fostering skill development and team cohesion.

Senior Local Area Network Analyst

ADP
06.1998 - 02.2005
  • Provided internal Technical Support for over 900+ users in an ADP Center.
  • Supported both Desktops and Novell LAN infrastructure in the Region.
  • Worked with Cisco Network Devices.
  • Upgraded 900+ Desktops and Laptops from IBM OS/2 to Windows NT, Windows XP, Windows 7, and Windows 10, respectively.
  • Was responsible for maintaining and upgrading Novell Servers.

CITRIX Engineer

ADP
02.2005 - Current
  • 20+ years of Citrix Implementation. Solutions and Support
  • Core Responsibilities
  • Citrix XenDesktop configuration and deployment: - Migrate 7.x XenDesktop infrastructure to Citrix DaaS. Deploy Win10 and Win11 Desktops using MCS.
  • Manage core Citrix administration: - Duties include Farm management, Troubleshooting, Disk space management, Citrix Patch management, Citrix print management, Load balancing, Citrix client, licensing, Console utilization and Server management.
  • Provide second and third level support for troubleshooting of user access, system availability and performance issues with Citrix and Enterprise applications. Over 10k+ users in different countries.
  • Perform application installations and updates to the Citrix environment. Work with internal and external personnel to implement new applications.
  • Group Policy management using GPO Admin and administration of DNS and Active Directory (AD).
  • Document software installation and update processes. Train secondary personnel on installations and updates.
  • Manage medium to large scale projects to make a positive impact on business operations.

Timeline

CITRIX Engineer

ADP
02.2005 - Current

Senior Local Area Network Analyst

ADP
06.1998 - 02.2005

Lead PC Support

ADP
05.1994 - 06.1998

Cobol Programmer

ADP
02.1992 - 04.1994

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Francis Fung