Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Francis Jorge

Baltimore,MD

Summary

With a proven track record at Rose Group, I excel in delivering exceptional customer service and maintaining high cleanliness standards. My expertise in cash handling and ability to enhance guest satisfaction through personalized service stand out. I thrive in fast-paced environments, consistently improving team performance and guest engagement.

Diligent Host with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Motivated Host with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Server/Hostel Worker

Rose Group
09.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Dining Associate/Dishwasher

Lemek LLC, Panera Bread
02.2024 - 10.2024
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Managed time effectively to ensure all tasks were completed promptly during high-volume shifts.
  • Contributed to inventory management efforts by accurately tracking supplies usage and reporting low stock levels as necessary.
  • Demonstrated extensive knowledge of menu offerings, providing personalized recommendations to guests.
  • Adhered to safety regulations and guidelines, minimizing potential hazards in the workplace.
  • Reduced wait times by efficiently taking orders and communicating special requests to the kitchen staff.
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Barback

Luis Kantina
02.2019 - 03.2020
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Restocked ice, condiments, and snacks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Replaced empty kegs and soda syrups.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Assisted in setting up and breaking down bar area for special events.
  • Greeted customers and provided friendly, knowledgeable service.

Education

High School Diploma -

Towson High School
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Dining area maintenance

Accomplishments

    Resolved product issue through consumer testing.

  • Supervised team of 4 staff members.

Languages

Portuguese
Elementary
Spanish
Full Professional

Timeline

Server/Hostel Worker

Rose Group
09.2024 - Current

Dining Associate/Dishwasher

Lemek LLC, Panera Bread
02.2024 - 10.2024

Barback

Luis Kantina
02.2019 - 03.2020

High School Diploma -

Towson High School

Similar Profiles

CREATE PROFILE
Francis Jorge