Jocelyn Medrano
Houston,TX
Summary
Diligent person with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server/Hostel Worker
Olive Garden Restaurant
Houston, TX
01.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed order accuracy through careful attention to detail during the dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, enhancing overall guest satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Retail Sales Associate
Shoe Depot Encore
Humble, TX
06.2024 - 12.2024
- Assisted customers with product selection and size fitting to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to achieve daily sales targets and enhance customer service quality.
- Conducted inventory checks regularly to ensure stock availability and minimize discrepancies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
Front Desk Assistant
Nails Of America
Houston, TX
08.2023 - 05.2024
- Managed front desk operations, ensuring customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Coordinated communication between clients and technicians to optimize service delivery.
- Utilized booking software to maintain accurate schedules and minimize appointment conflicts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Yes Prep High School
Houston, TX05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Sales expertise
- Supply restocking
- Guest seating
- Multitasking and organization
- Positive and professional
- Team player
- Multitasking
- Excellent communication
- Cleanliness standards
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Server/Hostel Worker
Olive Garden Restaurant
01.2025 - Current
Retail Sales Associate
Shoe Depot Encore
06.2024 - 12.2024
Front Desk Assistant
Nails Of America
08.2023 - 05.2024
High School Diploma -
Yes Prep High School