Francis J. Wadel
GTE Financial
Hudson,FL
19
years of professional experience
Professional processing specialist with strong background in streamlining operations and enhancing efficiency. Proven ability to lead teams and drive results in dynamic environments. Skilled in process optimization, quality control, and resource management. Known for adaptability, reliability, and collaborative approach to achieving organizational goals.
Work History
Processing Manager
7 Years 6 Months- Bridged large inter-departmental gaps and built relationships that allowed the mortgage unit to work together and become a profit leader for the credit union.
- Manage a team of 6-8 processors and train all new processors on Encompass.
- Handle member escalations and take over difficult files for processing, while providing coaching for my team for improvement.
- Updated processing and home procedural and underwriting manuals to enhance clarity and compliance.
- Work closely with sales, underwriting, and closing teams to ensure smooth transactions for members.
- Increased total # of closings, the percentage of closed loans, and MPulse customer satisfaction survey by 25-50%.
- Consistently broke volume records and transitioned my team to a remote work environment.
- Handled member escalations and resolved challenging files while coaching team for skill enhancement.
- Update the processing and home procedural and underwriting manuals continually.
- Partner with fellow managers and VP’s for process improvement, goal setting, and analysis of work.
- Led projects for process improvements across operations to streamline workflows and enhance service delivery.
Mortgage Loan Processor
6 Months- Processed FHA, VA, and conventional purchase and refinance transactions from initial application to closing.
- Communicated updates and condition requests to members, facilitating timely responses and progress.
- Coordinated all aspects of transactions from application to closing, ensuring seamless processes and client satisfaction.
- Met with loan executives on a weekly basis to communicate the status.
- Chosen to present at the Integrity Selling training graduation.
- Received consistent positive feedback from underwriters, closers, loan executives, and department managers for quality of work.
Senior Loan Representative
1 Year 2 Months- Processed FHA, VA, and Conventional purchase mortgages from initial underwriting approval to closing for Southwest Florida division utilizing Encompass loan software.
- Delivered timely updates to customers, builders, and management on conditions and projected timelines, ensuring clear communication throughout the mortgage process.
- Handled most challenging customers, complex mortgages, and quick turns after being selected by management.
- Advised and trained new hires as a designated buddy after being chosen for the role.
- Ranked among the top three most desired processors to work with by underwriters.
- Chosen to be paired with new hires as “buddy” to advise and train.
Bank Fulfillment Manager
1 Year 3 Months- Managed team of 12-15 processors, closers, and underwriters.
- Conducted quarterly employee assessments to enhance team performance and identify development opportunities.
- Conducted quarterly assessments of employees and team.
- Attended weekly meetings with senior management to report on team progress, address employee concerns, and collaboratively resolve challenges.
- Gathered and presented data to senior management highlighting system and personnel errors for prompt resolution.
- Distributed inventory to ensure balance of workloads.
- Steadily awarded highest CSI and corporate objectives consistently exceeded as a team.
Senior Mortgage Processor
1 Year 3 Months- Oversaw and trained team of processors and closers on SLOs, pipeline size, and closing volume, enhancing team efficiency.
- Oversaw, trained, and mentored team of processors and closers in reference to SLO’s, pipeline size, and closing volume.
- Considered subject matter expert for VA transactions.
- Managed various teams during critical periods.
- Handled escalation calls and resolved complex mortgage transactions, improving customer satisfaction and retention.
- Acted as manager for various teams on an as-needed basis.
Mortgage Processor III/-/SME
1 Year 2 Months- Processed conventional refinances, VA refinances, and VA purchase mortgages, ensuring compliance and accuracy throughout the process.
- Maintained service level objectives for member contact, document review, member satisfaction, and adherence to RESPA laws, contributing to a seamless mortgage experience.
- Communicated weekly to inform members of required documents and loan status.
- Maintained SLOs for member contact, document review, member satisfaction, and RESPA laws.
- Communicated on an as-needed basis, or at minimum once per week, to documents needed and status of loans to members.
Branch Manager-Jacksonville Region
6 Months- Managed operations and sales for Jacksonville Region, ensuring alignment with strategic objectives.
- Attended builder status calls three times per week, providing timely updates on loan progress.
- Presented weekly sales updates to both builder and KBM teams, fostering collaboration and informed decision-making.
- Addressed product changes by revising documentation procedures.
- Increased capture rate and CSI to over 90% and 9.3 out of 10.
Sales Manager-Orlando Region
1 Year 4 Months- Led sales team and coordinated production and operations to align with business objectives.
- Tracked and analyzed capture rate and CSI scores to inform strategic decision-making.
- Increased capture rate by over 15% and CSI by over 10%.
- Received MVP recognition for FL region.
Skills
Operations management
Workflow management
Encompass Loan software and reporting
Team leadership
Conflict and escalation resolution
Scheduling coordination
Customer follow-up
Timeline
Processing Manager
GTE Financial
04.2019 - 10.2026Read More
Mortgage Loan Processor
GTE Financial
10.2018 - 04.2019Read More
Senior Loan Representative
Eagle Home Mortgage
08.2017 - 10.2018Read More
Bank Fulfillment Manager
USAA
01.2013 - 04.2014Read More
Senior Mortgage Processor
USAA
10.2011 - 01.2013Read More
Mortgage Processor III/-/SME
USAA
08.2010 - 10.2011Read More
Branch Manager-Jacksonville Region
KB Home Mortgage Together With Bank of America
08.2009 - 02.2010Read More
Sales Manager-Orlando Region
KB Home Mortgage Together With Bank of America
04.2008 - 08.2009Read More