Nettia Isley
Fort Washington,MD
Summary
Dynamic Processing Manager at Brennan Title Company with expertise in Title Examination and Regulatory Compliance. Proven track record in enhancing operational efficiency and team performance through effective leadership and training. Skilled in client relationship management, I successfully reduced processing errors and improved workflow management, ensuring compliance and quality assurance across all projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Processing Manager
Brennan Title Company
12.2024 - Current
- Coordinated processing of title documents to ensure accuracy and compliance with regulations
- Title Examination & Clearance
- Regulatory Compliance (ALTA, RESPA)
- Assisted in managing workflow for title examinations, improving turnaround times.
- Supported data entry into title management systems to maintain up-to-date records.
- Collaborated with team members to resolve discrepancies in title documentation efficiently.
- Conducted quality checks on processed titles, ensuring adherence to company standards
- Team Leadership & trained new staff on document handling procedures and system usage best practices
- Document review & quality control
- Streamlined communication between departments to enhance processing efficiency and effectiveness
- Adapted quickly to changes in regulatory requirements impacting title processing operations.
- Facilitated effective communication between departments to streamline workflow processes and improve overall efficiency
- Reduced processing errors, ensuring thorough quality control checks at every stage of the process
- Successfully managed team of (10) staff, providing assistance and answering questions
- Enhanced team performance by providing comprehensive training programs for new processors
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance
- Developed strong relationships with internal and external clients for seamless collaboration and communication
- Improved efficiency and effectiveness of performance and management of processes across departments
Chief Operating Officer
REMC Group
03.2018 - 09.2024
- Directed a diverse portfolio of residential and commercial development renovation projects, ranging from from residential renovation, condo conversion, ground up construction, new construction of 18-unit condominium development exceeding 15 million
- Oversee project-wide operations, administering multimillion-dollar budgets, negotiating contracts, controlling expenses and boosting efficiency and productivity
- Lead a cross functional team of 50 professionals, including architects, contractors, and constructions personnel
- Managed large-scale construction projects to ensure compliance with building standards and building codes
- Identify the necessary permits based off of the type of construction, location and local regulations
- Conducted regular site inspections to track the progress of projects and delivered updates to project stakeholders
- Collaborated with Project Managers, Architects and Engineers
- Created and maintain client relationships to facilitate and secure new business opportunities
- Manages, organized and track the internal contractual process to make sure deadlines were met (pipeline, contract agreement form, site visit scheduling and follow-up and follow through)
- Conducted monthly meetings with all building personnel
- Streamlined operational processes, enhancing overall efficiency and reducing costs across multiple departments
- Led cross-functional teams to implement strategic initiatives aligned with organizational goals and objectives
- Developed and executed comprehensive business plans to drive sustainable growth and operational excellence
- Fostered a culture of continuous improvement by mentoring staff on best practices and performance optimization techniques
- Provided the team in developing project plans, developing roles and responsibilities and scope of work for each project with input from sponsors, project leads and clients
- Process, review and submit payroll hours
- Collaborated with executive leadership to refine organizational structure, improving communication and workflow efficiency
- Managed vendor relationships, negotiating contracts that improved service delivery while minimizing operational risks.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Streamlined operational processes, enhancing overall efficiency and reducing costs across multiple departments
Business Development/Operations Manager
National Service Contractors, Inc.
03.2017 - 03.2018
- Streamlined development processes to enhance operational efficiency and reduce project turnaround time.
- Implemented automated workflows utilizing CI/CD tools for improved deployment accuracy and speed
- Developed training programs for junior staff, increasing team competency and project delivery consistency
- Identified and proposed potential business projects by contacting potential partners, discovering and exploring opportunities
- Screened potential business contracts by analyzing market strategies, contract requirements and specifications
- Managed, Organized and tracked the internal proposal process, deadlines, (bid log, bid or no bid, site visit scheduling)
- Coordinated, scheduled and conduct employee training/development necessary to meet established performance standards, teamwork, and service criteria
- Evaluated operational issues to determine root causes by gathering data, analyzing the problem and prioritizing the solution
- Conducted Quality Assurance Inspections
- Created brochures or other electronic marketing ads to market corporate events or services
- Manages and updated all company certification
- Coordinated multi-departmental collaboration on complex projects, driving effective communication among stakeholders for successful outcomes.
- Led troubleshooting efforts during critical incidents, quickly resolving issues to minimize negative impacts on clients or endusers
- Managed vendor relationships to procure necessary hardware and software resources at competitive prices while maintaining quality standards.
- Contributed to strategic planning efforts by providing valuable insights on emerging technologies and industry trends relevant to the company''s goals
- Collaborated with product specialists to understand requirements and align business processes to product features and capabilities
Director of Facilities and Operations
Motir Services Inc.
02.2009 - 03.2018
- Managed and Directed a staff of over three hundred employees at a major multi services and staffing company
- Managed numerous large to small scale janitorial and moving contracts requiring time spent ensuring the scope of work was met daily, including inventory management, equipment management, employee oversight, quality control to ensure contract compliance
- Managed vendor relationships, ensuring service delivery met organizational requirements and budget constraints
- Implemented strategic initiatives that reduced operational costs while enhancing service quality across all facilities
- Oversaw project planning for renovations and facility upgrades, aligning goals with organizational objectives
- Liaison between Contracting Officer and top Executives to provide excellent customer services, exceeding expectations while upselling to increase revenue with the contract
- Assisted in the organization, creation and editing of proposals, and managed the entire proposal process through start to finish when called upon
- Attended pre-bid conferences and lead the startup meetings for new awards
- Soley responsible for a successful, massive overhaul and close-out in largest contract
- Provided Facility Management and logistical services to Government and local agencies
- Responsible for scheduling hours, payroll review and submission
- Coordinated, scheduled and conducted employee training
- Ordered, maintained and distributed supplies and inventory
- Ensured compliance with federal, state, and local regulations regarding environmental health and safety requirements
- Maintained facility grounds, equipment, and safety compliance
- Developed and enforced policies for equipment usage, maintenance schedules, and safety protocols across locations.
- Managed vendor relationships, negotiating contracts for favorable terms and cost savings.
- Conducted regular inspections of facilities to ensure compliance with local building codes and regulations.
Education
Graduate Certificate - Management
Yale
New Haven, CT07-2023
Associate of Science - Business Administration And Management
Prince George's Community College
Upper Marlboro, MD05-1996
Skills
- Title Examination & Clearance
- Regulatory Compliance (ALTA, RESPA)
- Team Leadership & Training
- Client Relationship Management
- Customer follow-up
- Operations management
- Workflow management
- Scheduling coordination
- Document Management & Quality Assurance
Affiliations
- Maryland Land Title Association (MLTA)
- Prince George's County Association of Realtors
- Charles County Chamber of Commerce
Certification
Maryland Home Improvement Commission (MHIC)
MD Home Builders
EPA Certified
Business Management
OSHA
MBE (Minority Business Enterprise)
SWAM (Small, Women-Owned Business)
Notary
Timeline
Processing Manager
Brennan Title Company
12.2024 - Current
Chief Operating Officer
REMC Group
03.2018 - 09.2024
Business Development/Operations Manager
National Service Contractors, Inc.
03.2017 - 03.2018
Director of Facilities and Operations
Motir Services Inc.
02.2009 - 03.2018
Graduate Certificate - Management
Yale
Associate of Science - Business Administration And Management
Prince George's Community College