Jazmyne Haynes
Fort Washington,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Security Officer
MGM National Harbor
09.2024 - Current
- Patrol and monitor all areas of the property, including the exterior
- Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees
- Act as a first responder in emergency situations
- Perform gaming drops/transactions, including carrying drop boxes and chip carriers
- Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences
- Act as a dispatcher to relay information, messages and/or emergencies to or from appropriate personnel using telephones or two-way radios
- Render appropriate first aid to injured persons and following established protocol for reporting injuries
- Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures
Store Manager
Gathering Yarn
06.2023 - 08.2024
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Reduced operational risks while organizing data to forecast performance trends.
Concierge Manager
Capitol Concierge
12.2021 - 05.2022
- Maintained a positive atmosphere, greeted all guests and clients. Respond to guest and client’s questions regarding the neighborhood and property.
- Organized and logged packages into the Active Building System. Notify residences package availability. Served as the central point of contact for maintenance requests, ensuring the residences were kept abreast for the status of their request.
- Assisted the Property Manager by reporting the tenant’s concerns.
- Assisted the Property Manager with events for the residents
- Performed physical security checks, ensuring that all entries and exits were secured.
- Organized team meetings
- Conducted training for new employees and recording the status of the employee in all aspect’s performance.
- Managed check-in and check-out procedures for residences guests.
Transportation Security Officer
Transportation Security Administration
12.2018 - 11.2021
- As an Acting Lead Transportation Security Officer; Managed, Tracked, and Recorded TSO's positions, attendance, performance on the job and assigned rotations in assignments every 30 minutes.
- Documented and informed STSOs/TSM of discrepancies with employee’s conduct.
- Reviewed and validated employee's information on Time and Attendance (T/As) for completeness and accuracy.
- Prepared in-depth incident reports, dealing with occurrences on checkpoints and dealing with passengers.
- Conducted maintenance on checkpoint equipment for operations.
- Responsible for training new on the job trainees (OJTs) and recording the status on the trainee in all aspect’s performance.
- Certified to perform screening of passenger’s property using devices such as the X-ray machines to exclude possible threats in carry-on baggage. Conducted inspections of passengers and their accessible property, utilizing hand-wanding metal detector, full body and pat-down searches, and X-ray.
- Maintain control of the terminal entry and exit points.
- Perform Travel Document Check on passengers upon entering the checkpoint. Ensure only authorized personnel utilize the exit lanes. Maintained security posture to ensure no breach occurs.
- Instruct passengers to divest certain items from their bags and person.
- Perform specialize screening on Known Crew Members/Authorized Personnel.
Concierge
Capitol Concierge
01.2018 - 05.2018
- Maintained a positive atmosphere, greeted all guest and clients. Respond to guest and client’s questions regarding the neighborhood and property.
- Organized and logged packages into the Active Building System. Notify residences package availability. Served as the central point of contact for maintenance requests, ensuring the residences were kept abreast for the status of their request.
- Assisted the Property Manager by reporting the tenant’s concerns.
- Performed physical security checks, ensuring that all entries and exits were secured.
Distribution Associate
Distribution Center
05.2017 - 02.2018
- Received shipment of product and verify contain with the Purchase Order (PO). Logged content and issued a tracking ticket.
- Prepared shipment for redistribution.
- Ensured the chain of custody was maintained and conducted a second inventory. Utilized the shipping invoice to validate the quantity and store for distribution.
- Performed quality control check ensuring the product is properly packed and the invoice and product are correct.
- Inspected merchandise for damage and discrepancies with documentation.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Executed regular inventory counts and generate insights into purchasing decisions.
Front Desk Associate
Prince George’s County Department of Parks and Recreation
08.2016 - 04.2017
- Provide customer service to PG Park and Recreation patrons. Maintained and supported programs sponsored by the recreation center.
- Served as the liaison between the patrons and staff. Ensured events were properly staffed and equipment was displayed.
- Maintained Smart link accounts for patrons.
- Operate cash registers
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained cleanliness and organization of front desk area.
- Trained new staff members
Clerical Aide
Prince George’s County Memorial Library System
10.2012 - 08.2016
- Sort and organize books according to genre and audience using the Dewey Decimal System. Became a resource directorate for patrons on finding a particular book and suggesting new reading materials.
- Coordinated with other library branches to reserve and distribute books to patrons.
- Issued and renewed library cards.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Assisted patrons with printing and copying according to personalized requirements.
- Monitored library environments to maintain safe, hazard-free settings.
- Helped children select appropriate reading level library books.
- Collected and processed fines on overdue library materials.
- Kept library shelves and printed materials well-stocked and organized according to established system.
Education
Bachelor of Science - Accounting
University of Maryland Global Campus
Adelphi, MD12-2028
High School Diploma -
Penn Foster High School
Scranton, PA08.2014
Skills
- Security screenings
- Premises patrol
- Stationary surveillance
- First aid and CPR certified
- Employee training
- Detail-oriented
- Operations management
- Store operations oversight
- Staff management
- Inventory oversight
- Cash management
- Supply ordering
Phone Numbers
301.377.9935, 301.203.9847
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
MGM National Harbor
09.2024 - Current
Store Manager
Gathering Yarn
06.2023 - 08.2024
Concierge Manager
Capitol Concierge
12.2021 - 05.2022
Transportation Security Officer
Transportation Security Administration
12.2018 - 11.2021
Concierge
Capitol Concierge
01.2018 - 05.2018
Distribution Associate
Distribution Center
05.2017 - 02.2018
Front Desk Associate
Prince George’s County Department of Parks and Recreation
08.2016 - 04.2017
Clerical Aide
Prince George’s County Memorial Library System
10.2012 - 08.2016
Bachelor of Science - Accounting
University of Maryland Global Campus
High School Diploma -
Penn Foster High School